PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

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Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

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  1. Steve Rindsberg 99,176 Reputation points MVP Volunteer Moderator
    2013-10-14T20:45:30+00:00

    >> Is anyone from Microsoft monitoring this conversation?

    If so, they're likely to be quiet.

    But one or two of us are giving them a jog when something interesting/possibly useful comes up (as it seems to in nearly every one of your posts, so THANK YOU for the excellent detective work).

    I'm off to poke a rib or two right now, in fact.

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  2. Anonymous
    2013-10-14T19:31:40+00:00

    More data that it's memory or system usage related:

    On a plane today working on a powerpoint that's never had the issue over many days and hours of work.

    Worked on it yet again in flight, with no problems for about an hour.

    Then had the browser opened and pointed at the free Southwest Airlines live tv with streaming video open.  Opened the presentation while the (boring) tv show was playing, then toggled over to the show for about 2 minutes and when I came back to powerpoint, the non-save message and red x's had appeared, after only the most minute text change.

    Shut down the streaming video and commenced work again, no problems.

    So my thinking is it was caused by the streaming video, most likely the memory usage component.  It's also possible that my connection to the internet was allowing some other background process to try to run which caused the problem - but, I didn't kill the internet connection when I killed the streaming vid, and the problem went away anyway.

    Is anyone from Microsoft monitoring this conversation?

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  3. Anonymous
    2013-10-14T17:02:34+00:00

    I have noticed something else.

    On a few rare occasions, I'll go to save an MS Office document. (This just happend with a fairly short Word document.) It doesn't matter if it's PowerPoint, Word or Excel, the file will lock up shortly into the save and I'll get the "Not responding" notice in the task manager. This will go on for several seconds, even sometimes challenge a minute or more.

    While the file is not responding, it grays out and I can't do anything with the application.  Every now and then it will be long enough to popup a message saying something to the effect of "The application is not responding. Would you like to restart the application or wait?"

    If I go ahead and wait it will usually pick up shortly after and let me go back to work.

    While the app is not responding I can open the resource monitor and/or task manager and and I can't see where any background tasks have snagged the CPU during that error. CPU resources look good.

    My guess is MS Office is momentarily lost, for whatever reason while trying to read the registry.  I get a sneaky feeling that whatever is at the root of this lost image situation, this is related.

    This never happens on any other applications I am using like Photoshop or InDesign.

    Mickey Mills

    www.presentationwow.com

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  4. Anonymous
    2013-10-14T15:30:31+00:00

    I just crashed PPT again. I think this is related to memory allocation. This seems to happen when I am challenging system memory with apps and file size. It never crashes when the standby memory bank is robust.

    Mickey Mills

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