PowerPoint 2013: Images in presentation disappear - and are replaced with 'The image part with relationship ID rId2 was not found in the file'

Anonymous
2013-05-07T17:10:57+00:00

I've used PPT for 20 years and started using PowerPoint 2013 through Office 365 2 months ago and this has happened to me 4 times. 

1.  I create a presentation (Using copy and paste and/or insert to include pictures and other images)

2.  After working on the presentation for a while I save the file and realize all the images (except smart art) are gone and replaced with the message above.

3.  I have reinstalled PPT 2013 and it happened again.  I have documents that are 50 pages long and have had to insert new images (Hours of lost work) then 3 days later it happens again.

Not sure if it is related but I've noticed that once in a while when I try to save a document (Happens in Word and Outlook Calendar items) it tells me the file is locked and makes me save under a new name.

This is really a show stopper.  Any suggestions?

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-01-20T22:53:18+00:00

UPDATE:

I know it's been a while since our last update but that's only because we've been hard at work on a solution and doing our best to ensure that it really does eliminate the problem.

Good news - we think we've finally fixed all instances of this bug. The update is now available and how you get it will depend on your version of Office:

  • Click-2-Run: you should receive the update automatically
  • "Traditional" install: update will be available via Microsoft Update

The correct build number once the update is installed is:

  • MSI: 15.0.4613.1000
  • C2R: 15.0.4615.1001

Obviously we'd love your feedback once you've installed the update. If for some reason you continue to hit the issue please post back here and be sure to include which build of PowerPoint you have as well as any other sync/anti-virus software you may have installed.

We're deeply committed to eradicating this issue and while we've done extensive testing there's always the possibility that something slipped through the cracks.

Thanks,

Dan

Was this answer helpful?

200+ people found this answer helpful.
0 comments

513 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-08-30T18:11:21+00:00

    I have a copy of a PPT file before and after the loss of images error.  I also have the source files for the images.  But I don't know how to get this material to MS.  MS help line was no help and said I had to contact a moderator of this thread.  So, if the PPT team still needs examples and anyone can provide me a way to get files to them, I can be reached directly at:

    ******@cfalls-llc.com

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-08-30T15:57:38+00:00

    I am told that the PPT team is working on a fix. Given that I've seen comments in various sites about this issue since last March, and given how painful it is in terms of severity and lost productivity, I'm really surprised it hasn't gotten more attention and a much quicker fix. Perhaps Microsoft is simply too busy dealing with issues of Windows 8 -- which I hate with a passion, but don't get me started there.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-08-30T15:15:58+00:00

     I wish I could provide a copy of the presentation before the red X.  It took out everything I was working on yesterday.  

    The only thing I can offer at this point is to.... Save Save Save.

    There is no rhyme or reason or pattern to when this happens. I'll be clicking along, everything fine, and then on the next save, I'll get the error and it's over. There's nothing to do at that point except revert back to the last save.

    Most of the time it won't even let me save it under a new file name.

    When it does, it makes recovery easier because I can cut and paste everything (except images) from the new save (that has lost the images) into the last save that has the images intact. Once I do that, I can usually save back the file and be okay.

    The trick is keeping that save fairly current.

    MM

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-08-30T14:04:23+00:00

    I wish I could provide a copy of the presentation before the red X.  It took out everything I was working on yesterday.

    Was this answer helpful?

    0 comments