Unable to open Word 2013 Error: Word has stopped Working.

Anonymous
2013-02-18T19:43:22+00:00

Original Title: $140 for ****!

I have purchased Office Home & Student 2013 and it installed perfectly fine. Yet, when I go to Word and try open a blank document out pops a box stating Microsoft Word has stopped working and I will be notified IF there is a fix. WTH! I cannot use the dang program. PLEASE help!!

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2013-05-09T13:35:31+00:00

    Aravinda,

    Thank you for the solution. I also had the problem with the "Microsoft Word has stopped working" popping up on my PC, but I followed your instructions and balance has been restored to my Office software. Hallelujah! Thanks for the help. ヽ(◠‿◠✿)ノ

    Truly,

    Pinki

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-05-01T01:30:11+00:00

    Hold down the Ctrl key while you start Word, keeping it held down until you are asked if you want to start Word in safe mode.

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  3. Anonymous
    2013-04-30T16:23:13+00:00

    There is no "Start" on Windows 8.  What an awful idea this system is.  And your instructions

    make in no clearer.

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  4. Anonymous
    2013-04-11T23:25:54+00:00

    Removing Abby Fine Reader seems to have worked for me.  Thanks for the tip.

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  5. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-25T05:44:32+00:00

    This is my (expanding) list of things to try when Office 2013\365 won’t start or crashes:

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

    Do you have “Fun Tools” add-in? A number of people have reported that removing it overcomes problems with 2013

    Do you have Toshiba Book Reader installed on the PC?  It has been reported that uninstalling that brings Office back to working status.

    Do you have the Acrobat PDFMaker add-in.  It has been reported that uninstalling that overcomes an issue with a message appearing that states "The document contains macros. Macro support for this application is disabled. Features requiring VBA are not available. Would you like to open this document as a read only?"

    Also see: http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-has-stopped-working-when-i-close/8375b5b6-4f7e-46ed-a02b-90152ecad287#LastReply

    It appears that there may be some hardware incompatibilities as well.  From the File tab, select Options and then click on Advanced and then in the Display section of the dialog, check the box for Disable hardware graphics acceleration

    For the error message "There was a problem sending the command to the program", use Windows Explorer to access the C:\Program Files\Microsoft Office\Office15 folder and right click on WINWORD.EXE then on Properties, go to the Compatibility tab and uncheck all the boxes.

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