Problem importing image file in Visio 2013

Anonymous
2013-01-10T21:48:38+00:00

I can not insert image file into Visio 2013 (INSERT > PICTURES > (any graphic formats .png, .jpg, etc). It gave me message state "Import of image file failed: '[name of the image file]'. 

Please help. 

Thank you.

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  1. Anonymous
    2015-02-09T19:56:41+00:00

    I have not found a solution to this problem.  I don't think Microsoft is working on it.  My work around was to create a new user account on the PC and use that account when I need to import image files.  I have another new Laptop that does not have this problem "yet".  I continue to monitor this thread to see if someone (Microsoft?) finds the root cause and fixes it.

    Good luck!

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  2. Anonymous
    2015-07-09T17:21:28+00:00

    Me Too! I even took a Visio class and the instructor is unable to figure it out. I tried contacting Microsoft but was told I had to open a ticket. I get Visio through work so I don't have a product key and it's required to submit a ticket. This after a frustrating phonecall with a CSR with a definite language barrier. I spent 5 minutes trying to get him to understand the name of my company!

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  3. Anonymous
    2016-08-18T11:40:39+00:00

    Hi,

    We had the problem with Visio 2013 SP1 (15.0.4569.1504) as well. When we installed update KB3114720 it upgraded Visio to version 15.0.4797.1000, and the problem was resolved. Hope this helps...

    Pieter

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