Problem importing image file in Visio 2013

I have exactly the same problem. One day out of the blue, when I opened the document I was working on which had photos on it, it no longer displayed them. Instead it displays a rectangle with 2 diagonal lines from corner to corner forming an X (not a red X or anything like that).

If I start a new blank document and try to insert a picture I get the message "Import of image failed: 'Chrysanthemum.jpg'" (in this case I used one of the sample JPeg pictures that come with Windows 7, but it happens with all formats) in a small dialog window.

I however have a new development on this. I discovered that the problem is with the user account, and not with the installation of the software. That is, if I create a new Windows user, and try the same operation on a blank document, it works fine. To verify this, I uninstalled all Office products from my computer, and re-installed them, and my account still had the problem, but other accounts were fine.

I have tried removing all AppData, temp files, or registry items related to Office, but have had no success so far.

Microsoft... I've asked for a status 12 times today on this support request....

please tell me you pay engineers who can answer/check their emails?

I have to say, one of the high points of the call was...

"well the product works for me"

really Microsoft? just flip me the bird, get a kazoo, lets have a grand old time, way to really make someone angry.. lets point out that, hey the product works for me and rub it in my face.

Fair warning Microsoft, the next call is going to be recorded and posted online.

yesterday I spent 1.5 hours on the phone with you #$% ...... I can't say anything that bad in public.... and all I got was a deeper understanding of Indian names than I wanted to know about.

Don't you have anyone who A: speaks English without an accent B: knows your product C: can actually solve a problem?

if your product doesn't work, then make me whole with a version that does... that is basic customer service.

114082111722961

open ticket, what is the status Microsoft?