My Microsoft Word Starter 2010 won't open

Anonymous

My Microsoft Word Starter 2010 won't open, It was working fine yesterday but today I get the message "Microsoft Word Starter 2010 cannot be opened. Try again or repair the product in Control Panel." I ran the repair, it completed successfully but I still can't open Microsoft Word or Microsoft Excel. Please help!

I tried clicking start, then selecting control panel, then selecting programs and features, then selecting Microsoft Word Starter 2010 English, then selecting change and then then Repair Microsoft Office Click To Run screen came up, I selected the Remove remove all Office user settings related to this product and then clicked on yes. I was connected to the internet, the repair ran and came back and said successfully completed. I then tried to open Microsoft Word Starter 2010 and it still wouldn't open. Any other ideas on why this is happening. Everything was fine yesterday and I didn't change anything knowingly.

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Anonymous

I found this solution on an HP website. Uninstall and reinstall.

Control panel-programs and features-click on Microsoft Office Starter 2010-English.

At the top click uninstall. Click all check boxes that show up then finally click YES.

Now to reinstall: When done click on Start-All Programs-Microsoft Office Starter 2010-

Use Office Starter 2010.

This worked for me. The MS directions to repair were useless.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

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Anonymous

When you uninstall any version of Office your personal document files are not affected.

Starter does not have a time limit on it. It is your "for ever". I already posted the re-install instructions, but here they are again:

HP instructions on Office Starter Repair, Program Manager, Uninstall Starter and Re-install Starter via Program Manager in Pictures

Starter is not actually installed on your computer. It runs inside of a “virtual computer” located in the “Q:\” drive and the program code is downloaded over the internet every time the program is started. Therefore there are limited things we as users can do to "fix" starter:

Run an Office Repair on Starter
Confirm that you have the KB 2553141 update (in theory it should be there ‘automatically’ … )
Use "MS Office Manager" to re-install Starter from the Windows program Manager
Re-install WINDOWS from the recovery partition, wiping all installed programs and personal data files!
Phone the OEM who supposed to support Starter. They will tell you to do steps 1-4 and then lie to you and tell you to call MS!

The best instructions I've seen for "fixing" starter are this HP page:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

http://support.microsoft.com/?kbid=2553141 – CTR Feb 14 update, kb 2553141

Repair Starter – “Starter 2010 cannot be opened. Try again or repair the product in the control panel"

http://support.microsoft.com/kb/2465140

http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/1ae40c57-100e-4dbe-ad6d-0d9df26a5b0f

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50 additional answers

Anonymous

2012-05-31T02:46:39+00:00
Jay, we need more information. You really should post this as a new question (you could include a link back to this discussion).

Provide basic information:

windows version

Office version

how you bought it

which "instructions" did you follow

the full and exact error message text
I'm getting the same problem. I followed the instructions here:

http://answers.microsoft.com/en-us/office/forum/office\_2010-word/my-microsoft-word-starter-2010-wont-open/bfe45a98-9c49-4910-9174-9885c23553c8

I get a Click-2-Run Configuration Failure error when trying to Change the program. Then, when I try to Uninstall the Starter-English, I get the same thing. I then tried to Uninstall the Click-2- Run, but I didn't see the same screen shot referencing that it would also uninstall the Office Starter 2010, so I didn't think I should proceed.

Any suggestions?
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Anonymous

2012-05-31T04:27:38+00:00

StarterProbs:

I'm trying to help you. Providing a link back to this discussion is making me work too hard! Do you mean you followed the "HP" instructions at

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

<snip>

when I try to Uninstall the Starter-English, I get the same thing. I then tried to Uninstall the Click-2- Run, but I didn't see the same screen shot referencing that it would also uninstall the Office Starter 2010, so I didn't think I should proceed.

</snip>

Yes, proceed with the uninstall of the CTR. I do not expect it to mention Office Starter, but that is OK. Office Starter "lives" inside the CTR, so when you uninstall CTR, Starter is gone with it.

If yes, try these instructions to get rid of CTR, then go back to the HP page to re-install Starter.

Unable to uninstall Click2run using MS FIX IT - solution

http://answers.microsoft.com/en-us/office/forum/officeversion\_other-office\_install/unable-to-uninstall-click2run-using-ms-FIX IT/a51729cd-9b41-41eb-b035-90c35ec87037

When you try to uninstall Office click2run 2010 using kb290301 (MS FIX IT), you get an error stating problem with client virtualisation.

Solution:

Go to: Start> Run> Services.msc> Client virtualisation> properties> startup type> Disable\manual> Stop the service> Ok

Note: if you can't stop the service, you will have to restart services.msc using "Run as Admin"

Now try restarting system and then try using FIX IT from kb290301

If you can't stop the service try the "gamebooster" tool mentioned in the following tip:

Microsoft office client virtualization handler has stopped working

http://answers.microsoft.com/en-us/office/forum/office\_2010-office\_install/microsoft-office-client-virtualization-handler-has/67f432d9-2e6d-4030-9586-368ae3ac7194?page=1

If none of this works the only thing remaining I can suggest is to completely re-install Windows from the recovery partition. The recovery partition includes Starter. Note, this will also wipe all of your personal document files so you MUST make a backup before you do the Windows re-install.
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Anonymous

2012-05-31T04:38:18+00:00

Jay:

Do you mean Windows Home Basic? There is no such critter as Office Home Basic.

What Version Of Windows Am I Running (in pictures)

http://www.7tutorials.com/how-determine-what-version-windows-7-you-have

http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

http://www.worldstart.com/32bit-or-64bit-operating-system/print/

http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

These are 2 very important questions for you to answer. Problems and potential fixes are directly related to specific versions. MS is constantly introducing small changes to Windows and Office. If you give us specific information, we can give you specific fix suggestions.

Please remember that Windows and Office build on prior versions. So, a fix that works in an older version can often be applied to a newer version if it is adapted for changes in the menu systems.

System Information - enter MSINFO32 in start menu or run window

All information on the System Information panel is printable, the Control Panel System info is not.

First panel, System Summary presents most of the same info as Control panel system info, except for Product ID. It includes a great deal more detailed info.

This panel also provides access to details about Hardware Componenets and Software Environment

Since it "came with" the computer and runs in CTR, I'm guessing you have Office Starter.

See the rest of the answer I just provided StarterProbs
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