My Microsoft Word Starter 2010 won't open

Anonymous
2012-05-03T23:17:46+00:00

My Microsoft Word Starter 2010 won't open, It was working fine yesterday but today I get the message "Microsoft Word Starter 2010 cannot be opened.  Try again or repair the product in Control Panel." I ran the repair, it completed successfully but I still can't open Microsoft Word or Microsoft Excel.   Please help!

I tried clicking start, then selecting control panel, then selecting programs and features, then selecting Microsoft Word Starter 2010 English, then selecting change and then then Repair Microsoft Office Click To Run screen came up, I selected the Remove remove all Office user settings related to this product and then clicked on yes.  I was connected to the internet, the repair ran and came back and said successfully completed.  I then tried to open Microsoft Word Starter 2010 and it still wouldn't open.  Any other ideas on why this is happening.  Everything was fine yesterday and I didn't change anything knowingly.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-05-04T11:46:25+00:00

I found this solution on an HP website. Uninstall and reinstall.

Control panel-programs and features-click on Microsoft Office Starter 2010-English.

At the top click uninstall. Click all check boxes that show up then finally click YES.

Now to reinstall: When done click on Start-All Programs-Microsoft Office Starter 2010-

Use Office Starter 2010.

This worked for me. The MS directions to repair were useless.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

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Anonymous
2012-07-27T08:28:59+00:00

When you uninstall any version of Office your personal document files are not affected.

Starter does not have a time limit on it. It is your "for ever". I already posted the re-install instructions, but here they are again:

HP instructions on Office Starter Repair, Program Manager, Uninstall Starter and Re-install Starter via Program Manager in Pictures

Starter is not actually installed on your computer. It runs inside of a “virtual computer” located in the “Q:\” drive and the program code is downloaded over the internet every time the program is started. Therefore there are limited things we as users can do to "fix" starter:

  1. Run an Office Repair on Starter
  2. Confirm that you have the KB 2553141 update (in theory it should be there ‘automatically’ … )
  3. Use "MS Office Manager" to re-install Starter from the Windows program Manager
  4. Re-install WINDOWS from the recovery partition, wiping all installed programs and personal data files!
  5. Phone the OEM who supposed to support Starter. They will tell you to do steps 1-4 and then lie to you and tell you to call MS!

The best instructions I've seen for "fixing" starter are this HP page:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

http://support.microsoft.com/?kbid=2553141 – CTR Feb 14 update, kb 2553141

Repair Starter – “Starter 2010 cannot be opened.  Try again or repair the product in the control panel"

http://support.microsoft.com/kb/2465140

http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/1ae40c57-100e-4dbe-ad6d-0d9df26a5b0f

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  1. Anonymous
    2012-05-04T02:06:06+00:00

    Sorry I have no fixes for you. 

    Why don't you tell MS how happy you are with the c*a*r*p*w*a*r*e that replaced Works

    Your satisfaction Matters! Let us know your thoughts about your Microsoft experience.

    https://secure.opinionlab.com/ccc01/o.asp?id=yDnqREvN

    MS Office 2010: Putting In Your 2 Cents – “Suggestion Box”

    http://www.worldstart.com/ms-office-2010-putting-in-your-2-cents/print/ (it is something of a run around, but there are links to lots of good resources too)

    Give Us Feedback for Office 2010 - Bug Report

    http://mymfe.microsoft.com/Office/Feedback.aspx?formID=375

    http://connect.microsoft.com/

    Microsoft: Tell us what you think

    http://mymfe.microsoft.com/support.microsoft.com/feedback.aspx?formid=24

    MS Feedback Page

    http://office.microsoft.com/en-us/suggestions.aspx?sitename=CL100569831033&type=0

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  2. Anonymous
    2012-05-04T16:46:07+00:00

    will doing this erase the stuff I have there already? I'll try it anyway but want to mentally prepear if that is the case

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  3. Anonymous
    2012-05-04T17:11:48+00:00

    Any Word files I had were saved in other folders so I didn't lose anything. Works like it do before it started acting up.

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