My Microsoft Word Starter 2010 won't open

Anonymous
2012-05-03T23:17:46+00:00

My Microsoft Word Starter 2010 won't open, It was working fine yesterday but today I get the message "Microsoft Word Starter 2010 cannot be opened.  Try again or repair the product in Control Panel." I ran the repair, it completed successfully but I still can't open Microsoft Word or Microsoft Excel.   Please help!

I tried clicking start, then selecting control panel, then selecting programs and features, then selecting Microsoft Word Starter 2010 English, then selecting change and then then Repair Microsoft Office Click To Run screen came up, I selected the Remove remove all Office user settings related to this product and then clicked on yes.  I was connected to the internet, the repair ran and came back and said successfully completed.  I then tried to open Microsoft Word Starter 2010 and it still wouldn't open.  Any other ideas on why this is happening.  Everything was fine yesterday and I didn't change anything knowingly.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2012-05-04T11:46:25+00:00

I found this solution on an HP website. Uninstall and reinstall.

Control panel-programs and features-click on Microsoft Office Starter 2010-English.

At the top click uninstall. Click all check boxes that show up then finally click YES.

Now to reinstall: When done click on Start-All Programs-Microsoft Office Starter 2010-

Use Office Starter 2010.

This worked for me. The MS directions to repair were useless.

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2012-07-27T08:28:59+00:00

When you uninstall any version of Office your personal document files are not affected.

Starter does not have a time limit on it. It is your "for ever". I already posted the re-install instructions, but here they are again:

HP instructions on Office Starter Repair, Program Manager, Uninstall Starter and Re-install Starter via Program Manager in Pictures

Starter is not actually installed on your computer. It runs inside of a “virtual computer” located in the “Q:\” drive and the program code is downloaded over the internet every time the program is started. Therefore there are limited things we as users can do to "fix" starter:

  1. Run an Office Repair on Starter
  2. Confirm that you have the KB 2553141 update (in theory it should be there ‘automatically’ … )
  3. Use "MS Office Manager" to re-install Starter from the Windows program Manager
  4. Re-install WINDOWS from the recovery partition, wiping all installed programs and personal data files!
  5. Phone the OEM who supposed to support Starter. They will tell you to do steps 1-4 and then lie to you and tell you to call MS!

The best instructions I've seen for "fixing" starter are this HP page:

http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&dlc=en&docname=c02981221#N272

http://support.microsoft.com/?kbid=2553141 – CTR Feb 14 update, kb 2553141

Repair Starter – “Starter 2010 cannot be opened.  Try again or repair the product in the control panel"

http://support.microsoft.com/kb/2465140

http://social.answers.microsoft.com/Forums/en-US/officeinstall/thread/1ae40c57-100e-4dbe-ad6d-0d9df26a5b0f

Was this answer helpful?

5 people found this answer helpful.
0 comments

50 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2012-07-06T00:20:05+00:00

    Thanks for this suggestion.  It worked for me!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2012-06-20T14:37:43+00:00

    Well done Steve most appreciated and fixed my Microsoft word access problem. MacboyZT

    Was this answer helpful?

    0 comments
  3. Anonymous
    2012-05-31T04:38:18+00:00

    Jay:

    Do you mean Windows Home Basic?  There is no such critter as Office Home Basic.

    What Version Of Windows Am I Running (in pictures)

    http://www.7tutorials.com/how-determine-what-version-windows-7-you-have

    http://windows.microsoft.com/en-us/windows7/help/which-version-of-the-windows-operating-system-am-i-running

    http://www.worldstart.com/32bit-or-64bit-operating-system/print/

    http://windows.microsoft.com/en-us/windows7/find-out-32-or-64-bit

    These are 2 very important questions for you to answer.  Problems and potential fixes are directly related to specific versions. MS is constantly introducing small changes to Windows and Office. If you give us specific information, we can give you specific fix suggestions.

    Please remember that Windows and Office build on prior versions. So, a fix that works in an older version can often be applied to a newer version if it is adapted for changes in the menu systems.

    System Information - enter MSINFO32 in start menu or run window

    All information on the System Information panel is printable, the Control Panel System info is not.

    First panel, System Summary presents most of the same info as Control panel system info, except for Product ID. It includes a great deal more detailed info.

    This panel also provides access to details about Hardware Componenets and Software Environment

    Since it "came with" the computer and runs in CTR, I'm guessing you have Office Starter.

    See the rest of the answer I just provided StarterProbs

    Was this answer helpful?

    0 comments