Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

Anonymous
2013-05-14T07:38:18+00:00

I am getting the following error in Office 2013. My software is licensed but it gives this error and exit:

Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-31T03:51:10+00:00

Hi Michael, 

My problem was solved after restarting/starting SOFTWARE PROTECTION service in windows 8, that service was stopped and its behaviour was Automatic(Delayed Start). So i just start that service and error gone. YOu try this as well.

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  1. Anonymous
    2013-09-07T17:12:05+00:00

    I'm having the same problem on my surface RT. I ran into a problem with Windows 8.1 and had to go for a full reset. After resetting the machine back to Windows 8 and going through all updates, I'm now unable to use any Office app. The procedure above makes no difference. Message errors:

    • Microsoft Setup Bootstrapper had stopped working

    - Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

    Hi Marcelo,

    Let us run the Fix it from the following article to repair Office 2013 RT and check if it helps:

    http://support.microsoft.com/kb/2751424/en-us

    I hope this fixes the issue. If you still have issues, you may reply and we’ll be happy to help you.

    Thank you

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  2. Anonymous
    2013-09-08T04:26:40+00:00

    Hi Girish,

    I tried, but the problem remains.

    Ideas?

    Thank you,

    Marcelo

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  3. Anonymous
    2013-09-08T13:56:02+00:00

    Hi Marcelo,

    Thank you for replying.

    You may Refresh or Reset the device to the original manufacturer settings, after which you may check for Windows Updates and install all updates related to office Home and Student 2013 RT.

    http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc

    Note: By choosing a Refresh, your documents and files are retained, but your Office Home & Student 2013 RT is rolled back to the preview version. Doing a Reset will roll your device back to its factory settings, thus you should back up your documents and other files prior to performing a reset. 

    Thank you

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  4. Anonymous
    2013-09-20T19:16:26+00:00

    Girish, neither the Reset or the FixIt worked for me. We just bought about 50 of these for our school, a second unit fails to power up (it did initially, now it does not accept a charge).

    Can I get an exchange on these units? Any [reliable, working] contact information you can provide would be appreciated.

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