Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

Anonymous
2013-05-14T07:38:18+00:00

I am getting the following error in Office 2013. My software is licensed but it gives this error and exit:

Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2013-05-31T03:51:10+00:00

Hi Michael, 

My problem was solved after restarting/starting SOFTWARE PROTECTION service in windows 8, that service was stopped and its behaviour was Automatic(Delayed Start). So i just start that service and error gone. YOu try this as well.

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  1. Anonymous
    2013-05-14T19:57:38+00:00

    Hi Hasan,

    Before we proceed I would require some more information to assist you better.

    How was Office 2013 installed on the computer? Was it downloaded and installed from the Office.com site or installed using an installation disc?

    To resolve the issue, let us run the Fix it from the following article to remove all traces of the Office 2013 on the system.

    http://support.microsoft.com/kb/2739501

    Once the Fix it completes then you may re-install Office 2013 and check how it works.

    Thank you

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  2. Anonymous
    2013-05-15T03:49:10+00:00

    Hi Girish, 

    I dont want to uninstall it as i will lose all my information/history. We have MS volume licensing and install it via media. The license activation is via licensing server. I have windows 8.

    If i will restart the system, the problem will be gone. But it will happen again after some time.

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  3. Anonymous
    2013-05-30T11:45:48+00:00

    Hi All,

    I have just taken my Windows RT out of the box and get exactly the same message when starting office.

    any help would be appreciated, not a good start with my new toy.

    Michael

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  4. Anonymous
    2013-09-06T00:50:43+00:00

    I'm having the same problem on my surface RT. I ran into a problem with Windows 8.1 and had to go for a full reset. After resetting the machine back to Windows 8 and going through all updates, I'm now unable to use any Office app. The procedure above makes no difference. Message errors:

    • Microsoft Setup Bootstrapper had stopped working

    - Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

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