Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

Anonymous
2013-05-14T07:38:18+00:00

I am getting the following error in Office 2013. My software is licensed but it gives this error and exit:

Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

Microsoft 365 and Office | Excel | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2013-05-31T03:51:10+00:00

Hi Michael, 

My problem was solved after restarting/starting SOFTWARE PROTECTION service in windows 8, that service was stopped and its behaviour was Automatic(Delayed Start). So i just start that service and error gone. YOu try this as well.

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  1. Anonymous
    2013-09-08T04:26:40+00:00

    Hi Girish,

    I tried, but the problem remains.

    Ideas?

    Thank you,

    Marcelo

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  2. Anonymous
    2013-09-07T17:12:05+00:00

    I'm having the same problem on my surface RT. I ran into a problem with Windows 8.1 and had to go for a full reset. After resetting the machine back to Windows 8 and going through all updates, I'm now unable to use any Office app. The procedure above makes no difference. Message errors:

    • Microsoft Setup Bootstrapper had stopped working

    - Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

    Hi Marcelo,

    Let us run the Fix it from the following article to repair Office 2013 RT and check if it helps:

    http://support.microsoft.com/kb/2751424/en-us

    I hope this fixes the issue. If you still have issues, you may reply and we’ll be happy to help you.

    Thank you

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  3. Anonymous
    2013-09-06T00:50:43+00:00

    I'm having the same problem on my surface RT. I ran into a problem with Windows 8.1 and had to go for a full reset. After resetting the machine back to Windows 8 and going through all updates, I'm now unable to use any Office app. The procedure above makes no difference. Message errors:

    • Microsoft Setup Bootstrapper had stopped working

    - Microsoft office can't find your license for this application. a repair attempt was unsuccessful or was cancelled.

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    20+ people found this answer helpful.
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  4. Anonymous
    2013-05-30T11:45:48+00:00

    Hi All,

    I have just taken my Windows RT out of the box and get exactly the same message when starting office.

    any help would be appreciated, not a good start with my new toy.

    Michael

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