"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

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  1. Anonymous
    2013-09-05T19:36:04+00:00

    so i've got this brilliant up-and-coming genious from MS tech support t2 helping me fix this, and now i have him reading this forum through my comp after denying this problem exists.  GG

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  2. Anonymous
    2013-09-20T12:00:46+00:00

    Thanks for the answer. I had the same problem and I uninstalled Abbyy Finereader after your advice. It worked.

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  3. Anonymous
    2013-09-20T12:54:11+00:00

    Hi,

    You can also try this:

    Cause:

    This issue could in office 2013.****

    1.) Abby Fine Reader

    2.) Graphic Card Driver.

    1. Any Third Party Addin.

    Solution:

    Method 1:

    1. Look for Abbyy Fine reader in control panel.

    2)Remove it from the program list.

    3)Restart the computer and check the status.

    If you are not able to remove it update the latest Update for Abbyy Fine Reader from their website.

    Method 2:

    1. Try to disable Graphic adapter from Device manager

    Locate Device Manager:

    Right Click on My computer-->Properties -->Device Manager.

    1. Open office application.

    3)Check the status.

    For more information Visit:

    http://techhstuff.blogspot.in/2013/09/office-2013-error-microsoft-word-has.html

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  4. Anonymous
    2013-09-30T10:23:59+00:00

    Hello everyone ..

    Also the refered problem whith  NVWGF2UM.DLL.

    I have installed card an NVidia GT 240M and couldnt use Office 2013

    Just updated the drives, and...  miracle , works  perfectly.

    Thanks by  the tip.

    Fernando Maia

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