"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

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  1. Anonymous
    2013-05-06T18:51:21+00:00

    It's in folder:

    c:\Windows\System32

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  2. Anonymous
    2013-06-30T15:57:56+00:00

    Have you guys tried a "repair"?  I did this last night and it seems to have worked.  It would crash on me while I was working on a document.  I had NO Bluetooth add-in so not sure why it was doing it.

    -Go into Control Panel

    -Click on "Add/Remove Programs"

    -Click on MS Office 2010 (or whatever version you have)

    -Click "Change"

    -A popup window will come up with various options:  uninstall, repair, etc.  Click on "REPAIR".

    -Let it repair the program

    -You will need to start your computer after this.

    I did this last night when it kept crashing on me and it seems to be working fine now.  I also disabled all the COM add-ins before but it still kept doing it. 

    The repair seems to have worked for me.

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  3. Anonymous
    2013-06-30T16:20:16+00:00

    In my case this was all due to the Abby Reader program that Epson sends out with its printers. Obviously Epson didn't bother to do any testing of it (to make matters worse, when I sent an email to Epson about this they never even replied). Given that Office 360 can be updated at any time, MSFT might have made Word check for the presence of this program or others known to interfere -- even though they're not the culprits.

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  4. Anonymous
    2013-07-18T08:40:00+00:00

    I have the same problem. Running a search for NVWGF2UM.dll on my C: drive returns multiple copies.

    My hunch is that I should rename the copy located in "C:\Windows\SysWOW64": I am right?

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