"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

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  1. Anonymous
    2015-06-22T18:08:35+00:00

    Not sure what computer you're using but if it's an Acer Aspire you may have Acers office add-in which in my case turned out to be the offender. All I did was to open a file explore and navigate to program files (x86)/Acer/ and rename the Office Addinn folder  to "Acer Addinn Old". First time you open each of the office apps (word, excel, powerpoint...) you'll get an error saying the aceraddin cannot be found. Just click ok and then shutdown the app. You'll notice you won't get the error anymore and when you subsequently start the office app again it doesn't look for the acer addinns anymore. You are error free :-)

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  2. Anonymous
    2015-08-20T22:39:22+00:00

    I had a problem with Microsoft Word constantly crashing as soon as it opened. I took your advice and by removing abbyy finereader seem to have resolved the problem as everything seems to be functioning normally now.

    Many thanks, 

    Ben

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  3. Anonymous
    2015-08-27T21:15:28+00:00

    Great solution. You rock!

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  4. Anonymous
    2015-09-28T11:15:23+00:00

    Thanks Doug

    Abbyfinereader was the problem don,t know where it came from uninstalled it and office is now all working fine.

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