"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

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  1. Anonymous
    2014-04-09T16:30:11+00:00

    Epson sends out Abby Reader with all its new printers, so that means this is going to happen a LOT. Big embarrassment for Epson to distribute buggy software and not warn the Epson buyer. Uninstalling it fixed the problem for me, but let's face it, an OCR program is not the first place you'd look when something like this happens. Thanks for the tip!

    Yup. Yup yup yup. This is indeed what caused the problem for me, so THANK YOU Sdrum for mentioning EPSON by name; that was what tipped me off to where my problem was, since I had just gotten an EPSON printer when the problem started. Uninstalled Abby Reader and the problem was solved.

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  2. Anonymous
    2014-04-03T15:38:26+00:00

    Had a chat with Microsoft Technicians last night. They are aware of this problem. However, because of what ABBYY Finereader is, it will be difficult for those people that actually use it to edit documents. I only use the scanner to to send something to an email so I don't need it.

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  3. Anonymous
    2014-04-03T03:53:22+00:00

    I've contacted Epson twice about this. They don't even bother to reply.  That says something.

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  4. Anonymous
    2014-04-03T02:52:12+00:00

    This could be a bigger problem with other printers/scanners. Don't know if the companies know what is happening. I just did a research on ABBYY Fineprinter. It is designed to convert scanned paper documents into Microsoft Word so that it can be edited. The page I read says it is compatible with Windows 8/8.1. However, it isn't as there were other people here with the same problem. Think I will notify Microsoft so they can put it in there solutions recommendations. Took me three days trying to figure what was going on. Could not open previous documents I have. Soon as I found the Community I got the problem solved thru you.

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