"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

Was this answer helpful?

70+ people found this answer helpful.
0 comments

58 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-04-23T09:20:31+00:00

    Guys -- I have been having this problem for over 1 year... new Dell XPS 15 laptop... WIndows 7.... I finally figured it out, and have to share it with you guys:

    1. Word crashes ALL the time-- about 80 - 90%, when opening / closing documents, and when opening / closing Word.

    "Word has stopped working..."

    1. The COPY command copies a black blob oval when you try to PASTE. I installed CLIPX to see what was in the clipboard, and it showed the black blob oval AND a Bluetooth symbol

    What was the problem?

    Intel Bluetooth drivers

    I installed the Intel Bluetooth drivers using:

    1. Control Panel - Device Manager

    AND

    1. Control Panel > Programs & Features > Uninstall

    AND

    1. REGEDIT > HKEY_LOCAL_MACHINE > software > microsoft > office > word > addins

    and got rid of the btmoffice.connect stuff....

    SO FAR NO MORE CRASHES and NO MORE COPYING strange characters!!!

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-04-09T13:25:02+00:00

    Hi All,

    I'm too getting the same error message when I'm trying to download the Office 2013 with the Error 0x302.......................

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-04-07T21:20:45+00:00

    Thanks, Doug.  I was getting the "has stopped working" error on ALL Office 2013 apps.  I removed Abbyy Finereader  and every thing is working.  Never used Abbyy Finereader anyway - it installed when installed software for my Epson Workforce 545 printer.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2013-04-02T03:48:48+00:00

    Epson sends out Abby Reader with all its new printers, so that means this is going to happen a LOT. Big embarrassment for Epson to distribute buggy software and not warn the Epson buyer. Uninstalling it fixed the problem for me, but let's face it, an OCR program is not the first place you'd look when something like this happens. Thanks for the tip!

    Was this answer helpful?

    0 comments