"Microsoft Word has stopped working" when I close the program

Anonymous
2013-03-10T02:28:28+00:00

I installed Office 2013. 

All programs launch and work OK.

When I close Excel and Word, I get a message that "Microsoft Word has stopped working."

Word then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

Outlook sometimes shuts down while open.

I then get a message that "Microsoft Outlook has stopped working,"

Outlook then looks for a solution.

Sometimes it restarts, sometimes it shuts down.

I have disabled all add ons. I have uninstalled and re-installed 2013.

What do I try next?

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-04-09T13:50:57+00:00

I called Microsoft technical support (800-642-7676).

The friendly technician tracked the problem to a conflict with a NVIDIA driver from my video card.

The offending driver was: NVWGF2UM.DLL

The technician renamed it: NVWGF2UM.old

She left everything else the same.

I am still using the PNY NVIDIA GeForce 210 Graphic Card in Windows 7 pro and I am having no problem with any program in the Office 2013 suite.

She found the problem driver in the event log.

But do not install any future video card driver updates. The offending driver will be reinstalled.

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  1. Anonymous
    2014-03-06T19:30:54+00:00

    hello..

    I had almost the same problem and i solve it miraculously updating the drives

    of the graphic card.

     My graphic is an NVIDIA GForce I dont know if is your case, but is described that an older driver

    cause this whit Office 2013.

    Thnk and hope be useful. Hope your answer if possible

    Fernando Maia

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  2. Anonymous
    2014-03-04T06:51:11+00:00

    Thanks - as I was wondering why Microsoft Word just stopped opening up and I kept getting the error message.  I just purchased an Epson Printer so now I know what happened!  I will be sending Epson an email informing them of this - maybe I should send it to Costco (where I purchased the printer) - they'll have more weight than I would in getting this looked into!

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  3. Anonymous
    2014-01-31T05:53:42+00:00

    Thank goodness for the Internet..I would have been lost without your advice.  This was the problem that caused my Microsoft Word to stop working.

    I just bought an Epson printer... I knew it had to do something with that, but had no idea what...

    Thanks

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  4. Anonymous
    2013-10-28T15:50:02+00:00

    On my Dell Inspiron the AMD graphics card was causing the problem.  From the switchable graphics menu I disabled it and now it is fine (using the Intel graphics card).

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