Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

Was this answer helpful?

100+ people found this answer helpful.
0 comments

68 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2013-03-11T20:05:24+00:00

    Right click on word - go to properties - Compatibility - Compatibility - Uncheck the option - Run this program in compatibility mode for - Windows XP

     

    Did you check the above steps. The above option will be there in all the operating system launched after Windows XP.

    option was already unchecked

    Does anybody know how to make this work?

    I have a research paper due and this thing just stops working all of a sudden.

    Was this answer helpful?

    0 comments
  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-12T00:45:00+00:00

    Have you tried the things that I suggested earlier in this thread?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-04-24T17:00:47+00:00

    I had this very same issue and I found that Word was running in compatibility mode for a previous version of Windows (Windows 8 machine running Word 2013 in Windows 7 compatibility mode). I did not enable this when I installed Office. This only occurred for Word, all other Office applications did not have compatibility mode enabled and worked fine. Check to see if that is the same issue for you.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-05-08T22:21:26+00:00

    Have you tried the things that I suggested earlier in this thread?

    Doug,

    I've tried the suggested actions mentioned earlier in the thread and have not been successful. Anymore suggestions. I am using the hup too.

    Was this answer helpful?

    0 comments