Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-18T23:39:29+00:00

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  2. Anonymous
    2013-02-19T00:54:23+00:00

    See the solution in the following thread:

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/word-2013-and-excel-2013-will-not-work-on-my/c7259bc2-3c57-4c2f-bdef-1522f0c6220c#LastReply

    Tried that solution but when I open word in safe mode, I still get the same error so I cant disable any add ins

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  3. Anonymous
    2013-03-01T19:53:13+00:00

    Try the below steps & check if it works.

    Right click on word - go to properties - Compatibility - Compatibility - Uncheck the option - Run this program in compatibility mode for - Windows XP

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  4. Anonymous
    2013-03-04T03:18:39+00:00

    Try the below steps & check if it works.

    Right click on word - go to properties - Compatibility - Compatibility - Uncheck the option - Run this program in compatibility mode for - Windows XP

    I am using windows 7

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