Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2014-09-28T02:40:17+00:00

    Thank you so much! best response and solution to this problem! many Thank yous!!

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  2. Anonymous
    2014-09-27T18:58:30+00:00

    This worked for me. Thank you!

    Here's how i fixed the exact error message people are reporting in this thread.

    When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

    From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

    I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

    Hope that at least helps someone.

    Was this answer helpful?

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  3. Anonymous
    2014-08-11T13:08:25+00:00

    After trying everything else, his worked for me too.

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  4. Anonymous
    2014-07-04T17:17:02+00:00

    Thanks a lot for the suggestion. Fixed the problem for me!

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