Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2015-07-20T21:52:24+00:00

    Thank you Mpw1979!!! Word is now working, the problem has been resloved thanks to you!!

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  2. Anonymous
    2015-06-18T12:16:44+00:00

    Thank you! That worked!

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  3. Anonymous
    2015-01-10T23:28:05+00:00

    Dummy,

    thanks for your precision in how to find a way to uncheck compatibility in MS word 2013: I have used it and fixed my problem.

    Thanks,

    Daniel Vunza

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  4. Anonymous
    2014-11-13T15:32:38+00:00

    Here's how i fixed the exact error message people are reporting in this thread.

    When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

    From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

    I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

    Hope that at least helps someone.

    Absolutely worked for Outlook 2013 error... hours later this was the 15sec fix! Mahalo...

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