Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2013-03-05T08:43:56+00:00

    Right click on word - go to properties - Compatibility - Compatibility - Uncheck the option - Run this program in compatibility mode for - Windows XP

     

    Did you check the above steps. The above option will be there in all the operating system launched after Windows XP.

    option was already unchecked

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  2. Anonymous
    2013-03-04T23:07:36+00:00

    Right click on word - go to properties - Compatibility - Compatibility - Uncheck the option - Run this program in compatibility mode for - Windows XP

    Did you check the above steps. The above option will be there in all the operating system launched after Windows XP.

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  3. Anonymous
    2013-03-04T05:51:13+00:00

    This is my (expanding) list of things to try when Office 2013 won’t start or crashes:

     

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

     

    http://support.microsoft.com/kb/2813143

     

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

     

    http://support.microsoft.com/kb/2811180/en-us/

     

    Also see my response in

     

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

     

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

    None of these solutions work. I do not have abbyy finereader installed

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-03-04T04:10:53+00:00

    This is my (expanding) list of things to try when Office 2013 won’t start or crashes:

    See the KnowledgeBase article “Office 2013 applications crash on launch at the splash screen” at:

    http://support.microsoft.com/kb/2813143

    Or see the KnowledgeBase article Error: “Something went wrong and we can't sign you in right now” when trying to install Office 2013 at:

    http://support.microsoft.com/kb/2811180/en-us/

    Also see my response in

    http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-word/microsoft-word-2013-has-stopped-working/67b81016-849f-481a-bce5-bf04797ac03b

    Do you have Abbyy Finereader installed on the PC? A number of people have reported that removing it overcomes problems with 2013

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