Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2013-11-15T07:41:59+00:00

    I just did what you mentioned Mpw1979 as far as your mentioning the following

     "When I tried to change the compatibility mode on Winword.exe I found there were no options available so I right clicked and selected Troubleshoot Compatibility.

    From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked."

    This worked for me as far as getting Word 2013 to open.  I didn't seem to find if Abbyy Reader was on there or not but it didn't seem to matter for me. 

    If I notice anything else, I will PROMPTLY respond.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-07-15T07:28:32+00:00

    Refer to the following website for information on repairing Office 2013\365:

    http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

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  3. Anonymous
    2013-07-15T03:00:26+00:00

    Has anyone determined a solution for Word not opening correctly yet?  I am using HUP Microsoft Office Professional 2013.  I have tried all of the steps in this post and NONE of them are working.  All of my programs in this suite was working however just a few days ago, my Word stopped working.  When I click on Microsoft Word, it acts as if it will open but then a pop up appears saying "We're sorry, but Word has run into an error that is preventing it from working correctly.  Word will be closed as a result."

    All of my other Office programs open and work perfect.  The only issue I'm having is with Word.  PLEASE some help!

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  4. Anonymous
    2013-06-30T19:11:32+00:00

    I had the same problem after trying all of the repair and reinstall options I right clicked and choose run as administrator, then office worked. The next time I ran office with out having to choose run as administrator and it works.

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