Keep getting error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?"

Anonymous
2013-02-17T06:10:29+00:00

I keep getting the error "We're sorry, but Word has run into an error that is preventing it from working correctly. Word will need to be closed as a result. Would you like us to repair now?" when I start up word, powerpoint, excel, or any other other office program. I have tried both the quick repair and online repair but still get this error. I have tried uninstalling and reinstalling both the 32 and 64 bit versions but still get this error. My computer is running Windows 7 and this is on Office 2013 Professional Plus. Please help as this problem is very annoying and takes about 10 minutes to repair before I can use any office program.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2013-11-08T13:07:41+00:00

Here's how i fixed the exact error message people are reporting in this thread.

When i tried to change the compatibility mode on Winword.exe i found there were no options abvailable so i right clicked and selected Troubleshoot Compatibility.

From here select Troubleshoot Program then tick I Can't See My Problem Listed and then select Windows 8 from the next screen and apply the changes and it worked.

I should also note i had Abbyy finereader installed and the plugin was causing Word to crash so i simply opened in safe mode and disabled the plug-in.

Hope that at least helps someone.

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  1. Anonymous
    2013-02-17T10:36:09+00:00

    If the Fixit does not work, the Manual Steps would still be relevant.

     

    Note however for Word 2013, the Word Data registry subkey will be

     

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data

     

    likewise, the Word Options data registry subkey will be

     

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options

     

    Another thing that you could do is to repair Word in the Control Panel.  Click on the Uninstall a Program and then one the Microsoft Office application in the Uninstall or Change dialog and then click on Change and then on Repair.

    Tried fixit, did not work. Tried all manual steps, still did not work. Uninstalled, reinstalled, and tried all steps again, still did not work.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-17T08:33:23+00:00

    If the Fixit does not work, the Manual Steps would still be relevant.

    Note however for Word 2013, the Word Data registry subkey will be

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Data

    likewise, the Word Options data registry subkey will be

    HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Word\Options

    Another thing that you could do is to repair Word in the Control Panel.  Click on the Uninstall a Program and then one the Microsoft Office application in the Uninstall or Change dialog and then click on Change and then on Repair.

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  3. Anonymous
    2013-02-17T07:49:05+00:00

    See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

    http://support.microsoft.com/default.aspx/kb/921541?p=1

    Those solutions are for office 2010, 2007, and 2003. I am running 2013, will they work?

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  4. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2013-02-17T06:43:58+00:00

    See the KnowledgeBase article "How to troubleshoot problems that occur when you start or use Word" at:

    http://support.microsoft.com/default.aspx/kb/921541?p=1

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