Word for Mac 2011 keeps crashing every time I work with a document, relatively large (50Mb), on MacBook Pro. When I work at the same document, in iMac, there is no problem. What could it be?

Hello,

I have the same issue with (2) identical new MacBook Pro laptops (3 months) updated with latest software (OS X 10.7.3 and MS Office 3011 Mac). The problem has existed from the initial purchase (Nov 2011)

When working on large Word files over a several hour time period saving the doc results in the message: "You cannot save while the file is in use by another process. Try saving the file with a new name."

We then have to rename the doc and redirect Word where to save it.  In the original file resides a "Word Work File L_3756....tmp" which was the original doc.

Seems to happen after the Time Machine back-up.

Less often (but several times a day) we also get the following message:

"There is an unrecoverable disk error on file. The disk you're working on has a media problem that prevents Word from using it. Our work-around is to save the Word doc often so that a minimum amount of work is lost.

At that point the doc is unrecoverable and Word shuts down.

As it is the Word program is barely useable for us.

Respectfully,

John

Hello,

Word still crashes. But I've noticed something: the only difference (basically) between using a file in iMac and Macbook Pro is the clamshell (i.e., the macbook closed and in sleep mode).

I've noticed that, when I'm working in a word file, and in the middle of work a close de macbook to put it in sleep mode, when I open it up again the word file begins to present troubles (word crashes).

Could it be related to the temporary files that word creates when the computer enters sleep mode?

Just guessing. If this is relevant, please let me know!

Regards,

Muriel

Hello,

I have done the procedure:

Disk Utility - Verify disk

and

Disk utility - verify permissions

And both have indicated no problems. I have tried these before, but I have done them again.

Let's see if the files crashes, because in the previous try it crashed.

Regards,

Muriel

Well at least we know the file is OK because it works fine on the iMac. So we need to troubleshoot the MacBook Pro.

The problem seems to be focused on the file system on the MacBook Pro. Let's start with easy things. Repair disc permissions by following the instructions shown here. Also click the Verify button in the Disk Utility dialog.

http://www.dummies.com/how-to/content/find-system-errors-before-installing-office-2011-f.html

After repairing permissions, restart and then try the file again. Does it work OK now?

Hello. This is not the case. The file is in a normal folder.