Access 2010 SP1 – You receive random crashes in certain database or when opening the VBA window in those databases after installing Office 2010 SP1

Anonymous
2011-07-20T15:29:21+00:00

Issue:

After installing Office 2010 SP1, you may receive random crashes when opening objects in certain databases and when trying to open the VBA window in those databases.  If you look in the event viewer the crash info may look similar to the following:

Faulting application: msaccess.exe

Version: 14.0.6024.1000

Stamp: 4d83e4fc

faulting module: vbe7.dll

version: 7.0.16.19

stamp: 4d430aec

Workaround:

UPDATE: Microsoft is aware of the issue and has scheduled a fix to the VBE7.dll in the October 2011 Cumulative Update.  You can workaround the issue by performing the following steps to decompile and recompile the database.

1.      Make a copy / backup of your database.

2.      On the problematic machine decompile the database by running the following from a Run command line:  <path to database file> /decompile ex. C:\test.accdb  /decompile

3.      Close the database.

4.      Open the database again normally.

In addition to this, if you experience the crash please send the error report when prompted to do so after the crash.

2625046 Access 2010 crashes in VBE7.DLL after installing Office 2010 SP1

http://support.microsoft.com/default.aspx?scid=kb;EN-US;2625046

Best Regards,

Nathan Ost

Microsoft Online Community Support

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2011-10-29T04:36:47+00:00

Hey Everyone,

It looks like the hotfix for this issue has been released and can be downloaded from the link below:

Description of the Access 2010 hotfix package (Vbe7-x-none.msp): October 25, 2011 - http://support.microsoft.com/kb/2596585

In addition to this, KB 2625046 which describes this issue will also be updated to point to the fix above.

Best Regards,

Nathan Ost

Microsoft Online Community Support

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  1. Anonymous
    2011-11-19T08:11:47+00:00

    Hi Nathan!

    The hotfix has worked like a charm for me.  Thank you and please express my thanks to any other Access team member you encounter that helped out (oh, and some good Access team friends of mine in bldg 36 Kerry W, Ryan M, and Clint C).

    Quick question following up on my runtime app.  I'm going to include the hotfix .exe with my install process, but would like to know if there is a run silent switch for the .exe itself.  After the original .exe is unzipped, I'd like to take the office2010-kb2596585-fullfile-x86-glb.exe and have it run quietly.  Not sure if I can have the Agreement hidden, but at least the "install completed" message, since I don't want to confuse my users that the master install of my app is completed.

    Any insight if I can do this?

    Thanks again!

    Mike

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  2. Anonymous
    2011-11-21T15:54:01+00:00

    Hi Mike,

    Glad to hear the hotfix has been working.  You should be able to install the hotfix with either a /quiet or a /passive switch.  I believe a /quite will be a completely silent install of the fix and a /passive will be an unattended install and will only show a progress bar.  To see these options you could open a run command and put the path to the hotfix .exe file followed by a /?

    Ex.

    C: \office2010-kb2596585-fullfile-x86-glb.exe /?

    C:\office2010-kb2596585-fullfile-x86-glb.exe /quite

    C:\office2010-kb2596585-fullfile-x86-glb.exe /passive

    Hopefully that helps.

    Best Regards,

    Nathan O.

    Microsoft Online Community Support

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  3. Anonymous
    2011-11-22T08:44:23+00:00

    This hotfix has not worked for remote users. Any idea when MS will be fixing Access?

    Remote users are getting blank forms instead of the bound data for a sub-form in datasheet view.

    If I compile exactly the same application in Access 2007 the app works fine, if i compile it in 2010 SP1 (with or without hotfix) the app doesn't work for remote users, but in-house users it is running fine?

    Is there any other hotfix which will resolve this once and for all?

    EDIT: I have also found that after binding a DAO.recordset to a form, as soon as you start to try to appy a filter, the DB crashes and no amount of DECOMPILE is resolving this?

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  4. Anonymous
    2011-11-22T14:33:32+00:00

    Hi 1DMF,

    As mentioned above, unfortunately, this hotfix won’t fix all crashing issues with Access or issues with blank forms.  It is intended only to fix the issue in KB 2625046.  If you are experiencing other types of crashes or errors, then you may want to open up a ticket with Microsoft so we can look at this specific crash with you or start a new thread on this forum for your specific issue.

    Online Assisted Support Options (create cases online) - http://support.microsoft.com/select/default.aspx?target=assistance

    Best Regards,

    Nathan O.

    Microsoft Online Community Support

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