Access 2010 SP1 – You receive random crashes in certain database or when opening the VBA window in those databases after installing Office 2010 SP1

Anonymous
2011-07-20T15:29:21+00:00

Issue:

After installing Office 2010 SP1, you may receive random crashes when opening objects in certain databases and when trying to open the VBA window in those databases.  If you look in the event viewer the crash info may look similar to the following:

Faulting application: msaccess.exe

Version: 14.0.6024.1000

Stamp: 4d83e4fc

faulting module: vbe7.dll

version: 7.0.16.19

stamp: 4d430aec

Workaround:

UPDATE: Microsoft is aware of the issue and has scheduled a fix to the VBE7.dll in the October 2011 Cumulative Update.  You can workaround the issue by performing the following steps to decompile and recompile the database.

1.      Make a copy / backup of your database.

2.      On the problematic machine decompile the database by running the following from a Run command line:  <path to database file> /decompile ex. C:\test.accdb  /decompile

3.      Close the database.

4.      Open the database again normally.

In addition to this, if you experience the crash please send the error report when prompted to do so after the crash.

2625046 Access 2010 crashes in VBE7.DLL after installing Office 2010 SP1

http://support.microsoft.com/default.aspx?scid=kb;EN-US;2625046

Best Regards,

Nathan Ost

Microsoft Online Community Support

Microsoft 365 and Office | Access | For home | Windows

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Anonymous
2011-10-29T04:36:47+00:00

Hey Everyone,

It looks like the hotfix for this issue has been released and can be downloaded from the link below:

Description of the Access 2010 hotfix package (Vbe7-x-none.msp): October 25, 2011 - http://support.microsoft.com/kb/2596585

In addition to this, KB 2625046 which describes this issue will also be updated to point to the fix above.

Best Regards,

Nathan Ost

Microsoft Online Community Support

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  1. Anonymous
    2012-11-16T12:53:01+00:00

    I work for a small charity.  We recently upgraded one laptop to Microsoft Access 2010, as the 2007 disc had gone missing so we bought a new one.

    My database, which was created in Access 2007 now will not open.  It gets to the database Autoexec page, but when I click on the button to open the database, nothing happens.

    How on earth do I get this sorted???  I have little IT knowledge and we have no IT support.  Surely Microsoft didn't create a package that was not compatible with the previous package? 

    Can someone PLEASE help me... I'm going mad.  And be gentle - as I said, I have little IT knowledge but I'm the best we have!  Thanks. x

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  2. Anonymous
    2012-04-01T08:50:26+00:00

    Hi Nathan,

    I was hoping you could help me with a RAMDOM (meaning it occurs with some but not all client machine) error we get from access application on windows 7 + Office 2010 + SP1 + KB2625046 + KB2553385.

    Faulting application name: MSACCESS.EXE, version: 14.0.4750.1000, time

    stamp: 0x4b8bade7

    Faulting module name: VBE7.DLL, version: 7.0.16.25, time stamp: 0x4e49ae34

    Exception code: 0xc0000005

    Fault offset: 0x00004b32

    Faulting process id: 0xd88

    Faulting application start time: 0x01cd0e4460cef399

    Faulting application path: C:\Program Files\Microsoft

    Office\Office14\MSACCESS.EXE

    Faulting module path: C:\PROGRA~1\COMMON~1\MICROS~1\VBA\VBA7\VBE7.DLL

    ReportID: c27b19c9-7a37-11e1-92e0-8c736e7aadb9

    Additional info:

     debugging the program showed failure in db connection using ADO

    Please help me if you have any workaround for this.

    Thanks

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  3. Anonymous
    2012-03-06T16:02:46+00:00

    The reason for the name is the 8 times I had to try to sign in.

    I downloaded the fix describerd above but when I run it says "there are no products affected by this package installed on this system."

    I find this strange since I am having crashing errors when I am using Access 2010.

    WhaT DO i DO  NEXT?

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  4. Anonymous
    2012-03-06T14:48:29+00:00

    Hi Lynda,

    The KB article below contains the fix you will need to address this specific crashing issue.  The article lists two hotfix packages but they install the same files. 

    2625046 - Access 2010 crashes after you install Office 2010 Service Pack 1, and the error signature in Event Viewer points to the Vbe7.dll file

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;2625046

    So to fix the issue, just installing the hotfix in KB 2553385 (first fix listed in the above article) should resolve the issue.

    2553385          Description of the Office 2010 update: December 13, 2011

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;2553385

    Best Regards,

    Nathan O.

    Microsoft Online Community Support

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