Word 2010 will not print images or text boxes

Anonymous

I have a Word 2010 doc that will not print images or text boxes, of which the doc contains twenty or so. I have tried printing to different printers (different brands/models) in our office, to no avail. When printing to PDF (Acrobat Pro, not Word's built-in distiller), it works; so does doing a Save As using the built-in PDF distiller. Curiously, a single image in the doc does, in fact, print; it was imported from a 2003 doc (however, so were most of the other images that are not printing). In addition, I have a SmartArt component (org chart) that is printing fine.

Any suggestions on a solution are appreciated. Converting to PDF each time I need to print is tedious and should not be necessary when using the world's most popular word processor...

Thanks.

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Anonymous

I think you are correct. This does sound like a problem with the printer driver. Check to make sure that you have the latest driver and then delete and reinstall the printer.

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53 additional answers

Anonymous

2017-11-08T10:03:51+00:00

Restarting the computer has not worked on our site. But what does resolve it permanently on that document is saving the document as an earlier version of Word.

It flattens out the layers. You can print it consistently correctly. You can then save the document back to the current version and the problem is resolved for that document.

I wish I could work out exactly what it strips off when you save as an earlier version. I could isolate the problem.
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