Word 2010 will not print images or text boxes

Anonymous
2011-03-08T21:00:27+00:00

I have a Word 2010 doc that will not print images or text boxes, of which the doc contains twenty or so. I have tried printing to different printers (different brands/models) in our office, to no avail. When printing to PDF (Acrobat Pro, not Word's built-in distiller), it works; so does doing a Save As using the built-in PDF distiller. Curiously, a single image in the doc does, in fact, print; it was imported from a 2003 doc (however, so were most of the other images that are not printing). In addition, I have a SmartArt component (org chart) that is printing fine.

Any suggestions on a solution are appreciated. Converting to PDF each time I need to print is tedious and should not be necessary when using the world's most popular word processor...

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-03-08T23:27:59+00:00

I think you are correct. This does sound like a problem with the printer driver. Check to make sure that you have the latest driver and then delete and reinstall the printer.

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  1. Stefan Blom 353K Reputation points MVP Volunteer Moderator
    2016-03-14T23:28:11+00:00

    If you then save as PDF, do the pictures show up OK in the PDF when you view it Adobe Acrobat Reader?

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  2. Anonymous
    2016-03-14T23:42:43+00:00

    No, it's the same result as if printing - whether I use 'save as' pdf or 'print to' adobe acrobat. The shape will usually print or be viewed in the pdf, but not the text or pictures. This is a shot of the document pdf before an image was added.

    And this is a shot of the document pdf after a picture was added into the text:

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  3. Stefan Blom 353K Reputation points MVP Volunteer Moderator
    2016-03-16T09:02:01+00:00

    Can you share an example document with the forum? You can upload it to (say) OneDrive or Dropbox, make it public and post a link in this thread.

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  4. Anonymous
    2016-03-16T10:42:12+00:00

    Thank you for your experience.  Can you tell me how you removed the layering.

    When I save the document as an earlier version of word it will then print everything.

    So by doing that it must be removing layers that I cannot see.

    So the only way is to save it as an earlier version of Word

    Then you can save it again as Word 2010 and tick "Maintain compatibility with previous versions of Word"

    But this defeats the object of having Word 2010.

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