Word 2010 will not print images or text boxes

Anonymous
2011-03-08T21:00:27+00:00

I have a Word 2010 doc that will not print images or text boxes, of which the doc contains twenty or so. I have tried printing to different printers (different brands/models) in our office, to no avail. When printing to PDF (Acrobat Pro, not Word's built-in distiller), it works; so does doing a Save As using the built-in PDF distiller. Curiously, a single image in the doc does, in fact, print; it was imported from a 2003 doc (however, so were most of the other images that are not printing). In addition, I have a SmartArt component (org chart) that is printing fine.

Any suggestions on a solution are appreciated. Converting to PDF each time I need to print is tedious and should not be necessary when using the world's most popular word processor...

Thanks.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-03-08T23:27:59+00:00

I think you are correct. This does sound like a problem with the printer driver. Check to make sure that you have the latest driver and then delete and reinstall the printer.

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  1. Anonymous
    2015-08-06T13:24:07+00:00

    When WORD 2010 users are experiencing this problem I found that they all had this reg key

    and users who did not have this problem did not have this regkey

    we removed this one regkey and they could print without problems.

    How to get there remember in the start menu type in regedit and press enter

    Then the users password must be put in so that you are checking that users reg keys

    navigate to current user hive

    HKCU\Software\Microsoft\Office\14.0\Word\StatusBar\MacroRecord

    Delete that regkey MacroRecord

    Remember to test it you need to log the user off and back on again for the current reg keys to take effect.

    This solved the issue for all our users. Even when they have images outside the margins.  No more need to save as an earlier version. No more need to save as PDF.

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  2. Stefan Blom 353K Reputation points MVP Volunteer Moderator
    2015-08-03T18:48:18+00:00

    it fixed itself in 2013 but now the 2016 preview it is back.... same works for 2016.  saving as .doc and printing to pdf prints the images.

    See http://wordfaqs.mvps.org/InvisibleGraphics.htm and possibly also http://wordfaqs.mvps.org/RedX.htm for a permanent fix.

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  3. Anonymous
    2015-08-03T17:59:10+00:00

    it fixed itself in 2013 but now the 2016 preview it is back.... same works for 2016.  saving as .doc and printing to pdf prints the images.

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  4. Anonymous
    2015-04-26T15:26:22+00:00

    Do the nonprinting images and text boxes show up in Print Preview? If not, then the problem is probably that you don't have "Print drawings created in Word" checked in File | Options | Display: Printing options. By "drawings" Word means anything in the drawing layer (as opposed to the text layer), which includes text boxes (usually) and wrapped graphics (those with a wrapping style other than In Line with Text). The one image that prints is probably inline.

    If all else fails, try saving the document as a PDF and print it if it views correctly.

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