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I have a Word 2010 doc that will not print images or text boxes, of which the doc contains twenty or so. I have tried printing to different printers (different brands/models) in our office, to no avail. When printing to PDF (Acrobat Pro, not Word's built-in distiller), it works; so does doing a Save As using the built-in PDF distiller. Curiously, a single image in the doc does, in fact, print; it was imported from a 2003 doc (however, so were most of the other images that are not printing). In addition, I have a SmartArt component (org chart) that is printing fine.
Any suggestions on a solution are appreciated. Converting to PDF each time I need to print is tedious and should not be necessary when using the world's most popular word processor...
Thanks.
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I think you are correct. This does sound like a problem with the printer driver. Check to make sure that you have the latest driver and then delete and reinstall the printer.
Restarting the computer has not worked on our site. But what does resolve it permanently on that document is saving the document as an earlier version of Word.
It flattens out the layers. You can print it consistently correctly. You can then save the document back to the current version and the problem is resolved for that document.
I wish I could work out exactly what it strips off when you save as an earlier version. I could isolate the problem.
We have had this problem in Word 2010 since we rolled it out about 5 years ago. It's intermittent and only effects some users.
We have all the correct settings for images to print. Most of the time they print without any problems, but then suddenly they stop printing - even though they show up in Print Preview.
The only workaround we've found is to close and reopen Word, and then images start printing again.
Restarting MS Word worked for me. Thank you.
Restarting my computer worked for me. Thank You for the 'Restart' idea ;)
Nothing worked for me until I saved the new word document (including inserted jpeg image as a picture) as a PDF, then printed the PDF document straight off, perfectly. I had scanned a sketch, saved it as a jpeg, opened a new word document, inerted jpeg image of sketch, worked over with text it in word, saved it as a PDF, then printed that. That way I didn't have to format anything, or adjust any settings.