Excel 2010 crashes when using print preview button and adding headers/footers

Anonymous
2010-12-19T00:28:04+00:00

I am using Office 2010 Professional with Windows 7.  The installation was successful and I have no other issues with any Office programs except Excel 2010.  Whenever I use the print preview button on the Quick Access Toolbar to check the print preview before printing, or use headers/footers to add these before printing, Excel crashes and forces a restart when I next go to save the document.  It may allow me to do up to 3 print previews before I go to save the document and it crashes and attempts to recover the data or just shuts Excel down after a few times.

All other Office program functions work fine and I have checked my printer driver with a Microsoft utility and it reports no issues.

Can anyone help?

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2012-10-05T22:37:08+00:00

    Bernard,

    I am frightened that you are a MVP/Community Star.  How about scrolling through this page and the prior 8 pages to understand that R Honeyman is NOT the only one with the problem.  There are many, including me, and many other people who have posted on this site because they do not know that this site exists, who have to deal with this irritating problem on pretty much a daily basis (and no, I cannot afford to go buy another printer).

    I think you owe us all an apology for being so myopic.

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  2. Anonymous
    2012-10-04T01:16:48+00:00

    But you are the only person with this problem!

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  3. Anonymous
    2012-10-03T23:40:25+00:00

    this has been going on for years. i have little expectation of microsoft ever addressing the issue. it's absurd that they are unwilling to dedicate the resources to replicating and then fixing the bug. but, we're talking microsoft.

    it's like the old lily tomlin shtick: we're the phone company. we don't care. we don't have to. [snicker]

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  4. Anonymous
    2012-09-23T14:31:13+00:00

    I had the same problems as all the above but resolved by switching the default printer to Microsoft XPS Document Writer until ready to print.

    Microsoft, what are you doing about this? Get it fixed!

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  5. Anonymous
    2012-08-24T17:47:05+00:00

    Same issue here, using HP C4280, tried installing new HP drivers 3 times, tried everything...crashes ALL THE TIME. I am doing consulting work and billing out my time for well over $100 per hour, and every #@$#%#%@$ time this happens it costs me, big time.

    Hi -

    Belated response, I know, but after a client had this same experience with an Officejet 7500, i created a new printer on the same port with the HP PCL5 universal print driver, made it the default printer, and I can no longer reproduce the problem.  Switching back to the OJ7500 as the default, I can crash Excel at will.

    Looks like less a Microsoft problem than an HP problem, from my perspective.

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