OneNote 2010 can't connect to Windows Live

Anonymous
2011-02-03T05:25:54+00:00

I have Office 2010 which is updated on my Windows 7 {64bit} on my computer. The OS is updated too.

I bought a Windows 7 phone {Samsung Focus} and I created a Windows Live account plus I installed Live Essentials on my computer. If I'm correct, I need to use Skydrive to sync OneNote between my computer and phone.

The problem is that OneNote can't connect to Live. I've been trying for days. I have 6 notebooks in OneNote. I choose to share on the web, the web location is Windows Live. After the pop up of contacting server comes up I get the message " Unable to connect to Windows live. Below this there is just the icon "Share Notebook" which is grayed out.  I've tried this with all of the notebooks. I have tried this while my Live account is open on the browser. As I understand a login window should pop up, however this never pops up. OneNote on its own is deciding to locate and log on with the credentials.

I'm going crazy over this, any help is appreciated!

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-04-02T15:07:51+00:00

I have figured this out, after trying all the things above.  It came down to one thing, two-factor authentication.  If you have this enabled, to sign into OneNote on your PC you have to use your App Password, not your actual password to your Live account.  So log into your Live account, Click on Security Info, and then click create a new app password.  It will then display the current, or new, app password.  Now use that password that it gives you in OneNote and everything should sign right in.  Now I am able to sync all my files from OneNote to my phone without any issues, without messing with IE settings, and all that other stuff.

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Anonymous
2011-09-04T00:42:34+00:00

Hi There,

Not sure if you have resolved this issue yet!

I recently had the same issue on my Windows 7 64-bit pc, when I tried to connect to my Sky Drive account through One Note I was experiencing 'Can't Connect Error', Tried restarting WebClient and cached credentials this did'nt work, found out this was not related to any services but related to IE settings, by performing a reset of all settings and advanced settings this corrected the issue, I am now able to connect Sky Drive via One Note with out any problems

Martin

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  1. Anonymous
    2015-01-30T13:31:18+00:00

    If you want to try entering new Live account login info for OneNote, follow these steps:

    Click start -> run, paste this line:

    rundll32.exe keymgr.dll, KRShowKeyMgr

    Click OK and a dialog box with a list of credentials should display. Delete all entries that mention "live".

    After that, try creating/sharing a notebook on the web, and it should now prompt you to re-enter your Live login info.

    THANK YOU! After two weeks of searching internet forums, restoring IE settings, credentials etc., this did the trick for me.

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  2. Anonymous
    2015-02-26T03:01:32+00:00

    Thank you. So simple. I had tried everything and even contacted Microsoft Support who were unable to help.

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  3. Anonymous
    2015-04-17T15:16:36+00:00

    I have figured this out, after trying all the things above.  It came down to one thing, two-factor authentication.  If you have this enabled, to sign into OneNote on your PC you have to use your App Password, not your actual password to your Live account.  So log into your Live account, Click on Security Info, and then click create a new app password.  It will then display the current, or new, app password.  Now use that password that it gives you in OneNote and everything should sign right in.  Now I am able to sync all my files from OneNote to my phone without any issues, without messing with IE settings, and all that other stuff.

    I have been beating my head over this for awhile now and this is finally the one thing that has worked - thank you so much!

    (seems the password is dynamic so in my spreadsheet of passwords, I put the direct link to the page and can recover it as needed that way.)

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