OneNote 2010 can't connect to Windows Live

Anonymous

I have Office 2010 which is updated on my Windows 7 {64bit} on my computer. The OS is updated too.

I bought a Windows 7 phone {Samsung Focus} and I created a Windows Live account plus I installed Live Essentials on my computer. If I'm correct, I need to use Skydrive to sync OneNote between my computer and phone.

The problem is that OneNote can't connect to Live. I've been trying for days. I have 6 notebooks in OneNote. I choose to share on the web, the web location is Windows Live. After the pop up of contacting server comes up I get the message " Unable to connect to Windows live. Below this there is just the icon "Share Notebook" which is grayed out. I've tried this with all of the notebooks. I have tried this while my Live account is open on the browser. As I understand a login window should pop up, however this never pops up. OneNote on its own is deciding to locate and log on with the credentials.

I'm going crazy over this, any help is appreciated!

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Anonymous

I have figured this out, after trying all the things above. It came down to one thing, two-factor authentication. If you have this enabled, to sign into OneNote on your PC you have to use your App Password, not your actual password to your Live account. So log into your Live account, Click on Security Info, and then click create a new app password. It will then display the current, or new, app password. Now use that password that it gives you in OneNote and everything should sign right in. Now I am able to sync all my files from OneNote to my phone without any issues, without messing with IE settings, and all that other stuff.

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Anonymous

Hi There,

Not sure if you have resolved this issue yet!

I recently had the same issue on my Windows 7 64-bit pc, when I tried to connect to my Sky Drive account through One Note I was experiencing 'Can't Connect Error', Tried restarting WebClient and cached credentials this did'nt work, found out this was not related to any services but related to IE settings, by performing a reset of all settings and advanced settings this corrected the issue, I am now able to connect Sky Drive via One Note with out any problems

Martin

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77 additional answers

Anonymous

2015-09-12T01:55:41+00:00

Hi There,

Not sure if you have resolved this issue yet!

I recently had the same issue on my Windows 7 64-bit pc, when I tried to connect to my Sky Drive account through One Note I was experiencing 'Can't Connect Error', Tried restarting WebClient and cached credentials this did'nt work, found out this was not related to any services but related to IE settings, by performing a reset of all settings and advanced settings this corrected the issue, I am now able to connect Sky Drive via One Note with out any problems

Martin

Yes I searched GOOGLE for hours and was flabbergasted this fix was not GLARING from Microsoft and other places!!! Without a doubt RE-SETTING the Internet explorer advanced settings / reset to default cured my problem. Now OneNote connects with Windows live all is synced and my world peaceful again...

John
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Anonymous

2015-07-21T15:26:54+00:00

Same problem here. I can't follow the directions because there is no option to "change app password."
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Anonymous

2015-07-17T14:55:36+00:00

This fixed it for me. You would think that Microsoft would make note of this little issue when you click the help button on the login screen...
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