OneNote 2010 can't connect to Windows Live

Anonymous
2011-02-03T05:25:54+00:00

I have Office 2010 which is updated on my Windows 7 {64bit} on my computer. The OS is updated too.

I bought a Windows 7 phone {Samsung Focus} and I created a Windows Live account plus I installed Live Essentials on my computer. If I'm correct, I need to use Skydrive to sync OneNote between my computer and phone.

The problem is that OneNote can't connect to Live. I've been trying for days. I have 6 notebooks in OneNote. I choose to share on the web, the web location is Windows Live. After the pop up of contacting server comes up I get the message " Unable to connect to Windows live. Below this there is just the icon "Share Notebook" which is grayed out.  I've tried this with all of the notebooks. I have tried this while my Live account is open on the browser. As I understand a login window should pop up, however this never pops up. OneNote on its own is deciding to locate and log on with the credentials.

I'm going crazy over this, any help is appreciated!

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-04-02T15:07:51+00:00

I have figured this out, after trying all the things above.  It came down to one thing, two-factor authentication.  If you have this enabled, to sign into OneNote on your PC you have to use your App Password, not your actual password to your Live account.  So log into your Live account, Click on Security Info, and then click create a new app password.  It will then display the current, or new, app password.  Now use that password that it gives you in OneNote and everything should sign right in.  Now I am able to sync all my files from OneNote to my phone without any issues, without messing with IE settings, and all that other stuff.

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Anonymous
2011-09-04T00:42:34+00:00

Hi There,

Not sure if you have resolved this issue yet!

I recently had the same issue on my Windows 7 64-bit pc, when I tried to connect to my Sky Drive account through One Note I was experiencing 'Can't Connect Error', Tried restarting WebClient and cached credentials this did'nt work, found out this was not related to any services but related to IE settings, by performing a reset of all settings and advanced settings this corrected the issue, I am now able to connect Sky Drive via One Note with out any problems

Martin

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  1. Anonymous
    2012-02-06T05:31:11+00:00

    I'm verry sorry again that you are having these problems.

    We try hard to make it just work. Apparently we are not done... But at this point I am not aware of any authentication issues not resolved by the November updates. So I really want to make this works for you - to help you certainly, but also to understand why it doesn't and see if we need to update something on our side.

    A quick glance at service status doesn't show anything wrong but I'll check in more details tomorrow.

    Josh: Since you have a notebook on SkyDrive, what happen when you click Open in OneNote from the OneNote Web App?

    I will have to ask my SkyDrive and LiveId experts tomorrow to see what to try next.

    Anything you can think of in your configuration? (Router, proxies, anti-virus, ...?)

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  2. Anonymous
    2012-02-05T13:53:18+00:00

    I have also

    -cleared all credentials

    -restarted the web client

    -cleared IE9 cache and reset all levels

    -installed all Office 2010 updates

    -installed Windows Live Essentials

    -proxy set to automatic

    -disabled my firewall

    -On all of my computers

    1. OS = Windows 7 professional/home premium 64bit
    2. 64 bit Office
    3. No notebooks displayed in skydrive, or any other documents (excel, etc) that I try to send up, WITH THE EXCEPTION OF THINGS I'VE MADE ON MY SAMSUNG FOCUS
    4. N/A
    5. N/A
    6. Also doesn't help solve my issues. I have cleared all my browsers cache, and logged in and out on all of them. I generally use opera or IE9. 

    I realize it's difficult to make this work on all systems, and I really appreciate your prompt response, and the chance to talk to an actual employee. 

    I'm not dying, so no need to rush. 

    Thank you sir, 

    Josh

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  3. Anonymous
    2012-02-05T11:11:32+00:00

    ok, Benoit,

    I have done the following:

    -cleared all credentials

    -restarted the web client

    -cleared IE9 cache and reset all levels

    -installed all Office 2010 updates

    -installed Windows Live Essentials

    -proxy set to automatic

    AND STILL CANNOT CONNECT TO SHARE MY ONENOTE NOTEBOOKS.

    1. OS = Windows 7 32bit
    2. 32 bit Office
    3. yes, I can go to office.live.com but there are no notebooks because I CAN'T SHARE THEM FROM MY COMPUTER TO MY SKYDRIVE.
    4. N/A
    5. N/A
    6. no.

    So, seeing that this issue is so big and we still have lots of people who have not resolved this. What gives??

    Please help.

    Thanks so much.

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