OneNote 2010 can't connect to Windows Live

Anonymous
2011-02-03T05:25:54+00:00

I have Office 2010 which is updated on my Windows 7 {64bit} on my computer. The OS is updated too.

I bought a Windows 7 phone {Samsung Focus} and I created a Windows Live account plus I installed Live Essentials on my computer. If I'm correct, I need to use Skydrive to sync OneNote between my computer and phone.

The problem is that OneNote can't connect to Live. I've been trying for days. I have 6 notebooks in OneNote. I choose to share on the web, the web location is Windows Live. After the pop up of contacting server comes up I get the message " Unable to connect to Windows live. Below this there is just the icon "Share Notebook" which is grayed out.  I've tried this with all of the notebooks. I have tried this while my Live account is open on the browser. As I understand a login window should pop up, however this never pops up. OneNote on its own is deciding to locate and log on with the credentials.

I'm going crazy over this, any help is appreciated!

Microsoft 365 and Office | OneNote | For home | Windows

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Anonymous
2014-04-02T15:07:51+00:00

I have figured this out, after trying all the things above.  It came down to one thing, two-factor authentication.  If you have this enabled, to sign into OneNote on your PC you have to use your App Password, not your actual password to your Live account.  So log into your Live account, Click on Security Info, and then click create a new app password.  It will then display the current, or new, app password.  Now use that password that it gives you in OneNote and everything should sign right in.  Now I am able to sync all my files from OneNote to my phone without any issues, without messing with IE settings, and all that other stuff.

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Anonymous
2011-09-04T00:42:34+00:00

Hi There,

Not sure if you have resolved this issue yet!

I recently had the same issue on my Windows 7 64-bit pc, when I tried to connect to my Sky Drive account through One Note I was experiencing 'Can't Connect Error', Tried restarting WebClient and cached credentials this did'nt work, found out this was not related to any services but related to IE settings, by performing a reset of all settings and advanced settings this corrected the issue, I am now able to connect Sky Drive via One Note with out any problems

Martin

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  1. Anonymous
    2011-02-03T21:31:27+00:00

    You should not need to link your Live ID.

    Did you try deleting all your WindowsLive saved credentials as described above? To do so, close all browser windows, all office applications and Windows Messenger. Then go to "manage network passwords" and remove the credentials that relates to live, hotmail, or WindowsLive. Then restart OneNote and try again.

    Let me know if this helps.

    Benoit Barabe, OneNote Development Manager.

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  2. Anonymous
    2011-02-03T21:20:28+00:00

    Okay, under "Link online ID's for WindowsLIVEID it says an online ID from this provider has not been linked. When I click onLink online ID the sign-on window appears. Is this then going to be the credential that office always uses and should I go back to the network passwords and delete the old one first?

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  3. Anonymous
    2011-02-03T21:08:31+00:00

    My Manage network passwords shows under Generic Credentials two Live accounts. The 1st one I abandoned when this whole issued started. Under this are 12 - WindowsLive:(token)name=then my new account

    >>>>Typically this is cause by...- Not having the latest updates or not running windows essentials- Being behind an access point or proxy that does extra filtering- Not running the WebClient service, which is necessary for OneNote to operate (it is on by default on client OSes)- Having stale credentials or multiple credentials saved in the credentials cache.You can see which passwords are cached by running "cmdkey /list" or "Manage Network Passwords". I have seen people clearing this state by stopping the webclient service, using the Credential Manager (Manage network passwords) to delete all hotmail and live-related passwords, restarting the WebClient service and restarting OneNote. Disclaimer: You better know all your passwords if you try the workaround above. If this paragraph doesn't sound straightforward you probably shouldn't attempt these steps - deleting credentials could block your from sites you are using daily (but obviously if you know all your passwords that will not be a problem).

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