Hi Henrietta,
There are few factors that can contribute to the issue you are facing. This could be related to missing update components or corrupted system files. For us to resolve your concern, kindly
answer the questions below:
- What troubleshooting steps have you tried?
NONE
- Are there any other applications that are having issues after the update?
MICROSOFT WORD
As a initial recommendation, we suggest you follow the steps provided on the thread below to resolve your concern:
RESULTS
DONE…… follow the steps provided by Shane Devenshire
Did not work.
-cannot open files from File Explorer
-opened Excel from start menu / then opened existing file
-made changes and updates
-selected to SAVE
FOLLOWING HAPPENED:
1)Excel not responding
2)Microsoft Excel has stopped working
3)Excel trying to recover your information
4)Excel restarting
Excel closed / opened to blank workbook
2^ND^ ATTEMPT-FOLLOWING HAPPENED:
1)Excel not responding
2)Microsoft Excel has stopped working
---a problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.
“Close program” button