Yes, I do. thanks for trying to help. I have Outlook 2013 and Word 2010 in a Windows 8.1 Pro environment. My troubleshoot: I marked my data file outlook.pst as my email address book. I added the Address Book to the Quick Access bar. At the Control
Panel - Mail, I looked at the Address Book Tab. There is no option in the change settings to change the Type. If I press change.., a dialogue appears to either remove the data source or change a password. I have done all I know. It shouldn't be this hard.
I have even changed the registry along a given path HOT_KEY_CURRENT_USER\SoftwareMicrosoft\Office\14.0Outlook]RPC and made a 32-bit DWORD
DefConnectOpts with a value of 0. This is supposed to show or enable a choice to change the Type to cache exchange mode. But after restart, there was no further change option, and the Address Book in Word was grayed out and
inop as usual.
I don't think my case can be resolved, but thank you just the same. I feel it was a waste of time.