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Hi,
I am using O2010 Professional Plus UK. It seems that O2010 ignores all setting of the Properties of the printer and only applies the settings you see on the print page of Office itself. That means that all other options of the printer are out of reach: O2010 just ignores them.
This issue is only with O2010 and not with any other software so it clearly must be an O2010 problem.
I am using a Vista 32bit UK OS.
Any help in solving this is more than welcome!
Michael
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
It suggests an incompatible printer driver or the driver is damaged. Download the latest version of the driver, then delete and reinstall the printer. If it persists, take it up with the printer manufacturers support site to see if they have a solution.
-- Terry Farrell - MSWord MVP
Problem: Microsoft Word 2010 ignores printer settings when in Compatability Mode. When in Word 2010 mode it prints fine. For example: try printing 2 copies, or a page range, current page or anything else in any compatability mode document created in any verson of Word and it does not work. It will print a full copy of the document. But it ignores everything else.
Temp fix: I have people convert the document to Word 2010 format to do any kind of special printing. If they want the page range or 2 copies or anything else it has to be done from Word 2010 format.
Keep in mind that Word 2007 DocX format is Different than Word 2010 DocX and so 2007 docs come up as compatability mode as well and have the same issues as any other .doc docs.
MS should fix this. I know office 2012 is about to release, but this is a really bad bug. I have this issue on brand new images running Windows 7 Pro (updated), Drivers for all the printers updated, and the issue is happening on all the many types of printers we have. Not a driver issue. Word issue.
By the way, the version of Word 2010 is the corporate version with sp1 built in. Not sure if that makes any difference. I don't have 2010 without sp1. Maybe that has less issues. Curious if the guys not experiencing this are running a previous version of 2010.
Chris
It seems that everywhere you look there is no answer to the problem other than work arounds. I often Print my documents to a number of printers. A PDF maybe using the original size single sided and to when printing to paper a booklet. The second option is an option on many duplex printers, but is not an option in Word 2010. Printing to a PDF first and then to paper reduces the quality of some graphics so I want to print directly to paper.
To do this easily my printer (HP2200 with latest drivers on a network)
allows the saving of presets so I don't have to do any setting changes other than loading a different preset. Interestingly I can't even save a preset via Word 2010 printer setup. It says it is doing it but when I check it is not there. Do the same thing in the Windows Printer driver setup and all is OK.
My conclusion is:
This is definitely a Word 2010 problem and possibly some sort of Windows 7 (I'm using 7 Pro 64bit) privileges issue.
All of the "Techie Guys" at MS are saying the setting should be done via the printer section in Word 2010. What a load of rubbish. If that is the case then why do they give a link to the printer settings?
For now the only working WORK AROUND is to change the settings in the Windows Printer Driver Preferences.
Microsoft you need to come clean and admit there is a problem instead of finding work arounds. When are you going to fix it?
Hi, if you change the default settings in the Page Setup section of Word 2010 to Automatically Select or Use Printer Defaults, this will stop Word from using its own settings and allow you to choose them in the printer driver without them being overwritten.
Hope this is not too late to be of assistance.
Jay
Jay, your suggestion sounds good, but I've searched & searched & can't find "Automatically Select" or "User Printer Defaults", or any combination thereof! I'm going to the PRINT screen of WORD 2010, then selecting the "Page Setup" link at the bottom of the 'Settings" section. Then I select the "Paper" tab and then the "Printer Options...." button. Don't see it. Can you be more specific about where to change those default settings? Thanks.