Office 2010: printing does not respect properties of printer

Anonymous
2010-07-01T07:32:35+00:00

Hi,

I am using O2010 Professional Plus UK. It seems that O2010 ignores all setting of the Properties of the printer and only applies the settings you see on the print page of Office itself. That means that all other options of the printer are out of reach: O2010 just ignores them.

This issue is only with O2010 and not with any other software so it clearly must be an O2010 problem.

I am using a Vista 32bit UK OS.

Any help in solving this is more than welcome!

Michael

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2010-07-16T22:01:37+00:00

It suggests an incompatible printer driver or the driver is damaged. Download the latest version of the driver, then delete and reinstall the printer. If it persists, take it up with the printer manufacturers support site to see if they have a solution.

-- Terry Farrell - MSWord MVP

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Anonymous
2012-07-30T05:43:33+00:00

Problem:  Microsoft Word 2010 ignores printer settings when in Compatability Mode.  When in Word 2010 mode it prints fine.  For example: try printing 2 copies, or a page range, current page or anything else in any compatability mode document created in any verson of Word and it does not work.  It will print a full copy of the document.  But it ignores everything else. 

Temp fix:  I have people convert the document to Word 2010 format to do any kind of special printing.  If they want the page range or 2 copies or anything else it has to be done from Word 2010 format.

Keep in mind that Word 2007 DocX format is Different than Word 2010 DocX and so 2007 docs come up as compatability mode as well and have the same issues as any other .doc docs. 

MS should fix this.  I know office 2012 is about to release, but this is a really bad bug.  I have this issue on brand new images running Windows 7 Pro (updated), Drivers for all the printers updated, and the issue is happening on all the many types of printers we have.   Not a driver issue.  Word issue. 

By the way, the version of Word 2010 is the corporate version with sp1 built in.  Not sure if that makes any difference.  I don't have 2010 without sp1.  Maybe that has less issues.  Curious if the guys not experiencing this are running a previous version of 2010. 

Chris

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  1. Anonymous
    2012-02-01T18:54:56+00:00

    My problem has been that I was unable to choose a particular tray to print from. In my college environment this was important. I have been searching for a solution to this and I think I have found it.

    In Word, click on File>options>advanced. Next scroll down to the print settings and next to "default tray" choose "automatically select". Mine was set to "use printer settings". Also, scroll down a bit more and where it says "When printing this document" choose "all new documents".

    I hope this helps.

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  2. Anonymous
    2012-02-14T02:18:53+00:00

    We have the same issue with O2010. Was working fine on O2003 with same hardware and OS. Now when you print a large colour document we get text but no graphics or the graphics are big black squares.

    We have tried a bunch of work arounds but nothing has fixed it yet. A lot of finger pointing was being focused on the printer supplier but this is a common problem with different printers on the same network.

    Microsoft is "never" to blame...why do you think Apple is getting more and more popular????

    You Microsoft MVPs need to fix this and fix it SOON! This has been going on way too long! We are trying to run a business and if we provided the same level of performance from our products our customers would have our heads. Come on Microsoft, fix your internal bugs!

    There is no way this kind of simple interface should be giving so many users so many issues! Especially since it worked fine on O2003!

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  3. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2012-02-14T11:09:20+00:00

    Sorry, but the printer drivers ARE the responsibility of the printer manufacturer.

    --
    Hope this helps.

    Doug Robbins - Word MVP,
    Email: dkr[atsymbol]mvps[dot]org
    Posted via the Community Bridge

    "MRMV" wrote in message news:******@communitybridge.codeplex.com.word... We have the same issue with O2010. Was working fine on O2003 with same hardware and OS. Now when you print a large colour document we get text but no graphics or the graphics are big black squares.

    We have tried a bunch of work arounds but nothing has fixed it yet. A lot of finger pointing was being focused on the printer supplier but this is a common problem with different printers on the same network.

    Microsoft is "never" to blame...why do you think Apple is getting more and more popular????

    You Microsoft MVPs need to fix this and fix it SOON! This has been going on way too long! We are trying to run a business and if we provided the same level of performance from our products our customers would have our heads. Come on Microsoft, fix your internal bugs!

    There is no way this kind of simple interface should be giving so many users so many issues! Especially since it worked fine on O2003!

    http://answers.microsoft.com/message/e9c78edf-1bf8-44fe-b0f8-01c91b7ef057?threadId=35a4c30e-e81d-412d-943c-6c6fdf300290
    Meta tags: windows_vista; word; office_2010

    Tue, 14 Feb 2012 02:18:53 +0000: CreateMessage MRMV

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