PowerPoint found a problem with content in xxxx.ppt__PowerPoint can attempt to repair the presentation.__If you trust the source of this presentation, click repair.__There was an error access the file xxxxx.ppt

Anonymous
2010-12-08T00:39:25+00:00

Problem with Office-2010 PowerPoint-2010

I am trying to download a powerpoint file from a web tool. After downloading when I try to open the file I get the blah blah "PowerPoint can attempt to repair the presentation." When I clicked repair it gave another error message that "There was an error access the file".

After a lot of looking around I HAVE FOUND THE SOLUTION. The "Protected View" settings in PowerPoint has to be changed to be able to consider the web downloaded presentations as safe and viewable. Here is how I did it:

  1. Open PowerPoint 2010 -> Click on File -> Options
  2. On the side tab click on "Trust Center" -> Now click on "Trust Center Settings" which is in the right window.
  3. It opens a new window "Trust Center"
  4. Click on "Protected View" on the left side panel.
  5. Uncheck "Enable protected view for files originating from the internet". - Click OK and OK

This should get rid of "repair my ____" error and open the ppt file.

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-02-20T18:48:22+00:00

Hi

Although this does solve your problem, it is unsafe to disable the Protected View setting.

It was specifically added to enhance security of opening Office documents from untrusted sources.

If you go to file properties of the file, you may see a button called "Unlock". Unlocking the file should also suffice.

Dr Nitin Paranjape, Office System MVP, Business Efficiency Enhancement Specialist.

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  1. Anonymous
    2012-12-03T16:36:22+00:00

    THANK YOU SO MUCH! YOU SAVED MY DAY!!! ㅠㅠㅠㅠㅠㅠㅠ

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  2. Anonymous
    2012-11-29T16:26:27+00:00

    VishwaHG your a genius, many thanks, your help was very very helpful as I have been looking for a solution to this for ages.! CHEERS!!

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  3. Anonymous
    2012-11-02T16:06:10+00:00

    I did exactly what you said and I still could not open documents. I tried all the answers in this thread and I still couldn't get documents from the internet to open, until I tried this:

    Follow the directions to get to the Protected View options in the Trust Center exactly as stated in the question above. Then uncheck all three boxes. That was the only way I could finally open documents from the internet. It seems the Trust Center is not functioning exactly as Microsoft planned.

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  4. Anonymous
    2012-10-05T00:47:23+00:00

    Thank you! Your solution works perpectly!!!

    What the fxck unsafety! I can't open powerpoint 2 weeks

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