click-2-run configuration failure

Anonymous
2010-02-22T09:47:55+00:00

I installed word 2010 beta, and I cant open it.

I just get the above message

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2011-10-19T22:55:06+00:00

I had all of the same problems listed above, with no luck. I tried uninstalling, or repairing and no luck. I am using Windows 7, and using the Microsoft Office Starter that came pre-packaged with a new laptop. This laptop is less than 2 weeks old and Office started acting up a couple days after we got it. I have gone over and over the forums and tech supports with no luck.

I took an alternate approach to repairing the "Click-2-Run Configuration Failure" that WORKED (For me). I hope this helps others, the approach is very simple that anyone with ADMIN rights should be able to do this.

Solution that worked for me...

1.) Create an alternate User Account on the computer.

2.) Restart the computer and Login to the new user account.

3.) Open the Microsoft Office Starter from "All Programs"

4.) Click on Word or Excel

5.) The program should start loading all files needed from the Microsoft server.

6.) Once all files are loaded, you should be able to access your Microsoft Office Starter Programs. (Open and confirm.)

7.) "Switch User" to your ORIGINAL ACCOUNT

8.) Click one of the Microsoft Office Starter programs and hopefully it will start working.

9.) NOTE: I have not yet deleted the new user account, so results may vary.

Good luck,

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  1. Anonymous
    2010-02-23T00:51:20+00:00

    Click-2-Run is the Application Virtualization (App-V) streaming version of Office 2010. It was put out there so people could install it side by side with Office 2007 without affecting their computer. Downloading a program using Click2Run creates a temp drive.

    Remove the drive (which can be with any name other then the one you use by default). Check any drive that got created (drive which you normally don’t find in your system). Remove the drive.

    Open the temp folder and delete all the files in the temp folder.

    Try to uninstall Click-2-Run from Windows installed application under Control Panel--> Programs and Features.

    Restart the computer and click on the link below:-

    http://us20.office2010beta.microsoft.com/product.aspx?sku=10199928&culture=en-US to get the Click-2-Run version or

    http://us20.office2010beta.microsoft.com/product.aspx?sku=10199914&culture=en-US for the traditional install.

    Vinay G, Microsoft Answers Support Engineer.

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  2. Anonymous
    2010-04-13T21:05:37+00:00

    Cannot remove the temporary drive, cannot uninstall Click-2-Run

    Any other bright ideas?

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  3. Anonymous
    2010-04-15T21:56:37+00:00

    The annoying thing about this is that it creates a new virtual drive ("Q") on your system without asking for permission.  This then becomes impossible to remove if the installation does not complete correctly.  The only solution that I found was to roll back to a previous date with a Restore point.  This worked.

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  4. Anonymous
    2010-05-06T02:00:01+00:00

    my office 2010 has been working fine for several months and all the sudden nothing works anymore, I get this click-2-run error message, I cant open anything anymore. I have this Q: virtual drive now created (it was not there before) which I cant even open. Any ideas on what I should do? El Ingles, how exactly do you do a roll back?

    thanks for your help!

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