Cannot Save docx file - "A File Error has Occurred"

Anonymous
2010-06-16T22:04:12+00:00

This applies to Word 2007.

Ok so I've been working on this document for days. Everything'ss gone ok so far. But I just went to save and it told me "A file error has occurred." It will not let me save in the docx format, however it will let me save as a Word 2003 doc file. Luckily I manually save almost every minute. What is causing this? Can I get it resolved? Docx is preferred here.

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Anonymous
2012-05-01T19:04:09+00:00

I've found a solution to this, still not a great one but better than what others have been suggesting.

Word should still be able to autosave, so simply wait until the next autosave, then go to Task Manager - Processes and end winword.exe. This shuts down word in the 'non safe way'. Next time you open word, you will have a list of the autosaved files, and the your ability to save as .docx will be restored.

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Anonymous
2012-01-23T18:06:48+00:00

I also encounter this problem from time to time and it's very frustrating. It has happened to me several times over the last year or so with Word 2010 and always with documents with track changes on. What tends to happen is that I am working on a document that I have been working with for some time (weeks, say). I'll leave my computer for a while - enough time for it to have autosaved - which may be important, and then come back and make some more changes and find that it wont save. Instead it just says "A file error has occurred".

The above answer isn't really a solution.

  • Turning off track changes doesn't allow me to save the document.
  • Track changes are a crucial part of the document, and so removing them is not a solution.
  • Closing Word and opening it in safe mode is not an option either, since all unsaved changes are lost.

I have tried saving under a different filename, but this also doesn't work.

The only solution that has worked for me in the past is as follows:

  1. create a new document based on the same template as the one which wont save,
  2. turn off track changes on both the new and corrupt documents,
  3. copy and paste the entire contents of the corrupt document into the new one, and
  4. turn track changes back on on the new document
  5. save the new document under a new name.

... but just now I had Word crash on me when I tried to save the new document at stage 5. In this case the corrupt file had compatibility mode off and the new one had it on when I first attempted a save so pressed cancel and turned off compatibility mode and then tried to save - at which point Word crashed.

After the crash I reopened the autosaved corrupt version of the document - which is still corrupt, retried the procedure on a new document which had compatibility mode off from the start - and am now in a situation where "A file error has occurred" happens when I try to save the new document too. So, the corruption appears to have got copied across.

I had a  suspicion is that this is a bug related to modification of tables (such as deleting a column or cells - which prompts the "this modification wont be marked as a change" message) in documents with track changes.

Has anyone else been modifying tables when this has happened to them?

I seem to have been able to confirm this suspicion since I was just able to save a copy of the document without error by following the procedure above, except I copied over everything except the table that I had just modified including deleting a row.

So, in summary, here is what I think Microsoft need to investigate: Problem related to modification of tables (and table structure in particular) for documents with track changes on, possibly related to autosaving.

Hope that helps Microsoft and others with the same problem.

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Anonymous
2012-07-01T08:55:50+00:00

I just had this problem too just after editing a table of equations, I managed to track down the problem and now I can save again.

Ill share it incase someone is in a similar situation:

I had put my references just behind the equations, either they merged or I had put them inside the equations myself. I could save again if I removed the equations and added them outside the equations with a space in between.

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  1. Anonymous
    2012-04-02T20:29:54+00:00

    I don't know what is the reason but losing days of work is extremely frustrating.. Btw, I still have the same problem.. Yes I can save the document as .doc, but I can never save as .docx even after closing/reopening etc.. Still extremely frustrated..

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  2. Anonymous
    2012-04-23T08:26:20+00:00

    Update:

    I recently suffered from this problem again. I was working in Word 2010 on a 40 page document with new style equations and track changes. The problem occurred sometime after I copied over an appendix that I had been preparing in a separate document into the main one. When I went to save I got the dreaded 'Cannot save docx file - A file error has occurred' message.

    Previously I managed to identify that the bug had occurred due to some issue with track changes within a modified table and was able to copy over the whole document - with the exception of the offending table. This time I hadn't made any changes to any tables

    • so I knew that this wasn't the problem.

    I tried the technique described above, whereby a new document with the same template is created and all contents are copied over into the new one - but once again this did not work. When attempting to save the document I still got the 'Cannot save docx file

    • A file error has occurred' message - so it appeared that the track-change bug had got copied across.

    I also tried saving with a different filename, but this did not work either.

    I was beginning to lose hope. It appeared that the only option was to delete my 40 page document and go back to a much earlier version that worked. Before I did so I decided to look through all the track changes to see if I could spot any weirdness. By chance I spotted that within the track changes an equation had somehow expanded to enclose some deleted paragraph text. In "Final" mode the document looked correct - but the paragraph text never was and should never have been within the equation and I don't know how it got there. I "accepted" the deletion of the paragraph text within the equation and suddenly my document would save again.

    So, in my experience this problem has always been caused by a track changes bug, either

    * caused by a modification of the structure of a table - such as deleting a row or column, or

    * caused by a mix up between standard paragraph text and equation text.

    This is a serious bug - rendering the document completely unsaveable. Unless the user is lucky enough to be able to identify the track change bug (which can be virtually or completely impossible - especially in a large document full of track changes), the only options open to the user are to close the document and lose all their changes or to accept all track changes.

    I am a business customer and this has lost me many hours of work. When will Microsoft take this seriously and get around to fixing it?

    By the way, this bug is incorrectly listed as applying to Word 2007, XP. It should be filed under "Microsoft Office Word, 2007 or newer". Perhaps a moderator, system administrator would be kind enough to correctly file it.

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