Cannot Save docx file - "A File Error has Occurred"

Anonymous
2010-06-16T22:04:12+00:00

This applies to Word 2007.

Ok so I've been working on this document for days. Everything'ss gone ok so far. But I just went to save and it told me "A file error has occurred." It will not let me save in the docx format, however it will let me save as a Word 2003 doc file. Luckily I manually save almost every minute. What is causing this? Can I get it resolved? Docx is preferred here.

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Anonymous
2012-05-01T19:04:09+00:00

I've found a solution to this, still not a great one but better than what others have been suggesting.

Word should still be able to autosave, so simply wait until the next autosave, then go to Task Manager - Processes and end winword.exe. This shuts down word in the 'non safe way'. Next time you open word, you will have a list of the autosaved files, and the your ability to save as .docx will be restored.

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Anonymous
2012-01-23T18:06:48+00:00

I also encounter this problem from time to time and it's very frustrating. It has happened to me several times over the last year or so with Word 2010 and always with documents with track changes on. What tends to happen is that I am working on a document that I have been working with for some time (weeks, say). I'll leave my computer for a while - enough time for it to have autosaved - which may be important, and then come back and make some more changes and find that it wont save. Instead it just says "A file error has occurred".

The above answer isn't really a solution.

  • Turning off track changes doesn't allow me to save the document.
  • Track changes are a crucial part of the document, and so removing them is not a solution.
  • Closing Word and opening it in safe mode is not an option either, since all unsaved changes are lost.

I have tried saving under a different filename, but this also doesn't work.

The only solution that has worked for me in the past is as follows:

  1. create a new document based on the same template as the one which wont save,
  2. turn off track changes on both the new and corrupt documents,
  3. copy and paste the entire contents of the corrupt document into the new one, and
  4. turn track changes back on on the new document
  5. save the new document under a new name.

... but just now I had Word crash on me when I tried to save the new document at stage 5. In this case the corrupt file had compatibility mode off and the new one had it on when I first attempted a save so pressed cancel and turned off compatibility mode and then tried to save - at which point Word crashed.

After the crash I reopened the autosaved corrupt version of the document - which is still corrupt, retried the procedure on a new document which had compatibility mode off from the start - and am now in a situation where "A file error has occurred" happens when I try to save the new document too. So, the corruption appears to have got copied across.

I had a  suspicion is that this is a bug related to modification of tables (such as deleting a column or cells - which prompts the "this modification wont be marked as a change" message) in documents with track changes.

Has anyone else been modifying tables when this has happened to them?

I seem to have been able to confirm this suspicion since I was just able to save a copy of the document without error by following the procedure above, except I copied over everything except the table that I had just modified including deleting a row.

So, in summary, here is what I think Microsoft need to investigate: Problem related to modification of tables (and table structure in particular) for documents with track changes on, possibly related to autosaving.

Hope that helps Microsoft and others with the same problem.

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Anonymous
2012-07-01T08:55:50+00:00

I just had this problem too just after editing a table of equations, I managed to track down the problem and now I can save again.

Ill share it incase someone is in a similar situation:

I had put my references just behind the equations, either they merged or I had put them inside the equations myself. I could save again if I removed the equations and added them outside the equations with a space in between.

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  1. Anonymous
    2013-04-29T08:48:20+00:00

    Please be aware that accepting all track changes, then turning them off and then saving will lose all stored track change information in the document (irrecoverably, so make sure you take a backup of the document first).

    Therefore, this is not a solution. It is a workaround for anyone that does not use the track changes feature. However, since track changes are off by default, most people who have switched them on will almost certainly have done so because they wish to use the feature to track changes, or alternatively the feature may have been switched on by another editor on a collaboratively edited document for which track changes are required. Therefore, switching them off is almost always not an option.

    Many people (myself included) use Microsoft Word in a business environment and so rely heavily on the track changes feature to keep an audit trail of updates to documents. Not being able to save a document without losing all track change information is not an option.

    Microsoft need to fix this urgently. There is sufficient information in this thread to give point a developer wishing to fix this bug to the root cause and address it. It's very frustrating that this forum simply appears to be a way of letting users who have unresolvable problems with Word due to bugs vent their frustrations without Microsoft actually listening or doing anything about it. Why don't they have a bug tracker where such bugs can be reported? Doesn't anyone from Microsoft review these forums? I can only assume that they are not interested - unless you happen to be a large organisation that can afford the significant time and cost of going through their cumbersome support system process. The small company I work for has already purchased at least one licence for every employee and has already lost many hours because of this bug. We can't afford to spend more on it.

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  2. Anonymous
    2013-04-29T02:15:29+00:00

    I found a solution that worked for me. Very simple and easy. All i did was click on the drop down button below the "accept" changes to the right of the "track changes" toolbar. Then i turned "track changes" off. if you dont know how to turn off "Track Changes" follow the link below:

    http://office.microsoft.com/en-gb/word-help/turn-on-or-off-change-tracking-HP003082914.aspx

    After following the above, i was able to save successfuly. (i am using Word 2013). i think it could work for the others.

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