I too have this problem, but only on my work pc..it's very frustrating!!!
I keep playing with my work pc by deleting then re-adding and trying all the options, it eventually seems to work.
At home I use the following settings and it seems to work fine.
- Highlight the word(s) or phrase you want to save
- Choose "Insert" from the Menu
- Choose "Quick Parts"
- Choose the option "Save to Quick Parts Gallery"
IN THE BOX:
Name: (whatever...mine defaults to the first several letters/spaces and I just leave it)
Gallery: Change to "AutoText"
Category: General
Description: (I left mine blank)
Save In: Normal.dotm (my work pc only gives me a "normal" option...maybe this is the problem)
Options: Insert content only
Again this seems to work for me at home
I have noticed that when I exit Word, it prompts you to save changes to "Gallery" at home I said "no" and it still saved my autotext and worked.
Another frustrating thing I have found is that in MS Office 2007 autotext seemed to automatically carry over to e-mail and other programs. In "Outolook 2010" however, you have to recreate the Quick Text's. Good Luck...