Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up. I can't figure this out.

Anonymous
2010-06-17T21:03:55+00:00

Original title: the number must be between 1 and 31

Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up.  I can't figure this out.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-06-24T01:08:46+00:00

I was able to fix this without creating another profile.  Unfortunately you have to do this every single time you want to print an envelope.

Select Mailings then Select Labels (do not select Envelopes yet)

In the Print Dialog Box change the label setting to a Single Label

Change both the Row and Column to 1

Now you can select Envelopes,   type in the delivery address and print.

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2010-06-17T21:29:49+00:00

Although I'm sure there must be an easier solution, several online sources suggest that recreating the user profile solves the problem. One way of doing this (I assume) is given at

http://www.omnitechsupport.com/forum/topic/169/when-try-to-print-envelope-get-message-the-number-must-b/

Some previous replies say that this error can occur if you have added a header or footer to the Normal template, but other users report that this occurs in a "virgin" install of Word 2007.

Another suggestion that is really only a workaround is to use envelope templates rather than the Envelope dialog; for some examples, see http://www.gmayor.com/downloads.htm for some downloadable templates.

FWIW, the "between 1 and 31 (points)" measurement usually refers to the "distance from text" of a border or page border, and I believe this error message is a rather generic one that we have seen in the past in other unrelated situations as well.

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  1. Anonymous
    2010-12-20T20:15:45+00:00

    I pulled up the template (I have two there, one for 2007 and one for an earlier version of Word - actually BOTH now have the printing problem). BUT when I close out the open document and click OPEN to bring up the the normal template I cannot click to rename the document - it says you cannot rename because the document is 'in use'. I cannot delete it either. So then I tried opening the template and calling up the headers and footers and deleting them - just in case one was added - then I saved it and that still did not solve the problem.  I also tried using the Word install disk to 'repair' and that didn't work either. It's a shame that Microsoft cannot fix this, it seems there are a lot of complaints about it.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2010-12-20T20:52:31+00:00

    You cannot rename it in Word.  You will have to close Word and then rename it in Windows Explorer.

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  3. Anonymous
    2010-12-21T20:38:40+00:00

    Thanks for the tip - I WAS able to rename the template - unfortunately, that did not solve the problem. The new template still generates the error message. I think I've tried everything now, no luck. Guess I'll have to work around it somehow.

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