Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up. I can't figure this out.

Anonymous
2010-06-17T21:03:55+00:00

Original title: the number must be between 1 and 31

Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up.  I can't figure this out.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-06-24T01:08:46+00:00

I was able to fix this without creating another profile.  Unfortunately you have to do this every single time you want to print an envelope.

Select Mailings then Select Labels (do not select Envelopes yet)

In the Print Dialog Box change the label setting to a Single Label

Change both the Row and Column to 1

Now you can select Envelopes,   type in the delivery address and print.

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2010-06-17T21:29:49+00:00

Although I'm sure there must be an easier solution, several online sources suggest that recreating the user profile solves the problem. One way of doing this (I assume) is given at

http://www.omnitechsupport.com/forum/topic/169/when-try-to-print-envelope-get-message-the-number-must-b/

Some previous replies say that this error can occur if you have added a header or footer to the Normal template, but other users report that this occurs in a "virgin" install of Word 2007.

Another suggestion that is really only a workaround is to use envelope templates rather than the Envelope dialog; for some examples, see http://www.gmayor.com/downloads.htm for some downloadable templates.

FWIW, the "between 1 and 31 (points)" measurement usually refers to the "distance from text" of a border or page border, and I believe this error message is a rather generic one that we have seen in the past in other unrelated situations as well.

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  1. Anonymous
    2017-01-28T00:45:00+00:00

    I found a solution which worked for me at:

    https://itsolutionindia.wordpress.com/2013/12/06/the-number-must-be-between-1-and-31/

    I am using Office 2013 in Windows 10.

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  2. Anonymous
    2017-01-13T02:57:44+00:00

    Thanks Doug, best resource to t/s this problem. finally got my problem repaired.

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  3. Anonymous
    2016-10-28T21:53:50+00:00

    I had this same problem as well.  I saw on another site where someone mentioned it worked when they selected envelops first.  I did the steps below and it fixed it for me:

    • Click on Mailings Tab
    • Click on Labels
    • Select options
    • Select ½ Letter
    • Click Ok
    • Click Print
      • A blank page will print.
      • You select print so Word will remember your settings.
    • Close Word
    • Reopen Word
    • Try and print an envelope the normal way.  Envelope should print.

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