Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up. I can't figure this out.

Anonymous
2010-06-17T21:03:55+00:00

Original title: the number must be between 1 and 31

Every time I try to print a single envelope, the message "the number must be between 1 and 31" pops up.  I can't figure this out.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2012-06-24T01:08:46+00:00

I was able to fix this without creating another profile.  Unfortunately you have to do this every single time you want to print an envelope.

Select Mailings then Select Labels (do not select Envelopes yet)

In the Print Dialog Box change the label setting to a Single Label

Change both the Row and Column to 1

Now you can select Envelopes,   type in the delivery address and print.

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Suzanne S Barnhill 279.4K Reputation points MVP Volunteer Moderator
2010-06-17T21:29:49+00:00

Although I'm sure there must be an easier solution, several online sources suggest that recreating the user profile solves the problem. One way of doing this (I assume) is given at

http://www.omnitechsupport.com/forum/topic/169/when-try-to-print-envelope-get-message-the-number-must-b/

Some previous replies say that this error can occur if you have added a header or footer to the Normal template, but other users report that this occurs in a "virgin" install of Word 2007.

Another suggestion that is really only a workaround is to use envelope templates rather than the Envelope dialog; for some examples, see http://www.gmayor.com/downloads.htm for some downloadable templates.

FWIW, the "between 1 and 31 (points)" measurement usually refers to the "distance from text" of a border or page border, and I believe this error message is a rather generic one that we have seen in the past in other unrelated situations as well.

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  1. Anonymous
    2011-01-24T00:42:08+00:00

    To delete the Word Data registry key, follow these steps:

    1. Exit all Office programs.
    2. Click Start, click Run, type regedit, and then click OK.
    3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
      • Word 2002:

    HKEY_CURRENT_USER\Software\Microsoft \Office\10.0\Word\Data - Word 2003:

    HKEY_CURRENT_USER\Software\Microsoft\ Office\11.0\Word\Data - Word 2007:

    HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data - Word 2010:

    HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Word\Data 4. Click Data, 5. Click Delete on the Edit menu, and then click Yes. 6. Exit Registry Editor. 7. Start Word.

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  2. Doug Robbins - MVP - Office Apps and Services 323.6K Reputation points MVP Volunteer Moderator
    2010-12-21T22:37:19+00:00

    Can you send me a document to which you have added an envelope and I will take a look and see if I can see anything that will help.

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  3. Anonymous
    2010-12-21T20:38:40+00:00

    Thanks for the tip - I WAS able to rename the template - unfortunately, that did not solve the problem. The new template still generates the error message. I think I've tried everything now, no luck. Guess I'll have to work around it somehow.

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