Word 2010 Font Problem: different fonts showing up on screen

Anonymous
2010-06-09T21:52:26+00:00

I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document. 

The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.

When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.

Is anyone else having this problem?

Jeff

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2010-06-24T19:57:39+00:00

I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"

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Anonymous
2010-06-28T15:17:36+00:00

Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.

Thanks for the recommendation.

Jeff

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Anonymous
2010-06-16T09:05:01+00:00

I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.

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  1. Anonymous
    2010-06-27T18:49:50+00:00

    Yes, sorry, that's what I meant.  Didn't recall that some folks don't see the whole thread at a time.  Someone suggested that backing up, erasing, and restoring Word registry settings would fix the problem.   I don't think it will.

    I BELIEVE that the problem is isolated to 64bit Win7, 32bit Office 2010, Word, and some subset of available fonts -- which probably doesn't include any Microsoft-supplied fonts.  I haven't had a chance yet to uninstall 32 and reinstall 64 bit Office to see if that's the issue, but I HAVE checked on a 32bit Win7, 32bit Office 2010 and that configuration does NOT have the problem.

    Earlier in the thread, someone suggested a registry edit. I'm guessing that caused "Adamgggg" to post his message. Here's a link to the entire thread in the web forum: http://social.answers.microsoft.com/Forums/en-US/wordcreate/thread/d2bf42b4-a287-4c4b-8052-07449f0f918d .

    --

    Stefan Blom

    Microsoft Word MVP

    (Message posted via the Microsoft Answers NNTP Bridge)

    "TerFar" <=?utf-8?B?VGVyRmFy?=> wrote in message news:b3211fda-5a51-4d6c-b9c1-7b27007f4173 ...

    You've lost me. What has this to do with Font Problems?

    --

    Terry Farrell - MSWord MVP

    "Adamgggg" wrote in message news:Email removed for privacy .com ...

    Can anyone explain exactly how to do this (backup (& restore??) Word registry settings)?

    Also, this problem is described at http://social.technet.microsoft.com/Forums/en/word/thread/0af832eb-46a1-4 165-a18b-5fd10e4fe36c?prof=required

    Terry Farrell

    Stefan Blom, Microsoft Word MVP

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  2. Anonymous
    2010-06-28T06:00:36+00:00

    Definitely not: This problem isn't isolated to Win-64/Office-32. It does occur with Win-32/Office-32 as well.

    Allthrough I (too) don't believe that wiping the registry (HKCU...\Office) is a persistant solution, it's a pity that the request for further information isn't answered (@eutactic)...

    Besides (@adamgggg), an easy step to backup that (any) particular reg.-key can be done via 'regedit' (Start > Run > regedit) by opening 'HKCU\Software\Microsoft\Office' and saving (right-click the key in the tree) the complete key to your HDD.

    I wonder if there is a contact @Microsoft to address that issue to --- does anyone know the official procedure to report a bug to Microsoft?

    Regards,

    Kaj

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