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I upgraded from Office 2007 to 2010 two weeks ago. Whenever I open up documents in Print Layout View that were created under earlier versions of Word (2000, 2003, 2007), Word replaces several of the fonts with something that looks like Arial bold.Sometimes it changes just the title fonts, sometime the entire body font--it's not always the same phenomenon in each document.
The Font window on the Home tab still shows the name of the original font being used in the document, but the screen does not show that font--it just shows whatever it replaces the font with. Repeat: even though the screen in showing a different font, the Font window on the Tab Screen shows the name of the font the document should be showing.
When I change to Draft View, the fonts all display properly, but I need the correct fonts in the Print Layout to show because the bogus font that Word substitutes throws off the accuracy of what I'm looking at.
Is anyone else having this problem?
Jeff
A family of Microsoft word processing software products for creating web, email, and print documents.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I solved this problem by saving the troublesome file in what 2010 calls "compatability mode>"
Eutactic, I finally tried this solution. I really was not comfortable deleting everything under \Office, but after backing up the registry, I gave it a try. So far it seems to have worked. I will be finishing an important project during the week, so I will have daily opportunities to see how this holds up.
Thanks for the recommendation.
Jeff
I believe I have solved this problem by simply backing up and deleting all the registry values in HKEY_CURRENT_USER\Software\Microsoft\Office. Obviously this is an extreme approach that wiped my preferences, but it appears to have done the trick.
I have found this web site: http://support.microsoft.com/kb/2121313 Which could answer some of the problems. The other problems are probably based on printers and drivers. This has been a problem even back with MS Office 2000 and before and after. Not all printer drivers support the fonts so therefore they will not list as usable fonts.
Ed
LoneStar: Yes, me too (um, but not in Texas), and that's the problem from day one. In fact, Office 2010 /beta/ did not exhibit this problem, but the released version of Office 2010 does.
At some point last summer, see above, Microsoft decided it /was/ in fact, a bug. A workaround that helps, but doesn't completely solve the problem, is to add a right-to-left language (like Hebrew). This makes the bug less likely to occur (but doesn't entirely fix it).
Service Pack 1 for Office 2010 was released to beta testers before the end of 2010. It's possible, but I'm not holding my breath, that the bug will be fixed in SP1. ---HAS ANYONE TRIED THE BETA SP1??---